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Completely automating is not possible. You can create a good contact form where users chose specific topics and give all the infos to their problem that would be needed to solve the case. That way you can solve the problem the fastest way and with topics that are very specific but not personal you can just send out an automated answer with a trigger.

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Hello Lalit, Can you elaborate as to what you would like to see with graphical reporting? Currently, there are line graph reports that can display anything from queues, resolutions, types, tags, agents, and by any timeframe. We are looking forward to your suggestion! David