Shared Inbox Software Resources
Discussions and Reports to expand your knowledge on Shared Inbox Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
Shared Inbox Software Discussions
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Question on: Zendesk for Customer Service
What is the best way to translate/integrate current content into Zendesk Guide?
If we already have content on a FAQ page on our website, but in a different language, what would be the best way to integrate that into Zendesk Guide (help center)? Is there any really effective alternative to translating and adding each article, one by one?
Use machine translation, i.e. google. You can use javascript to add Google Translate button shown under each article page so end-users can select a language and translate things.
Comment deleted by user.
Comment deleted by user.
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Question on: Zendesk for Customer Service
Is there a way to set auto answer for emails while we are away?
Sometimes we are out of the office and we need an automated system to answer on our behalf, we need the auto-answer option for such cases.
Yes. You should set your business hours first and then create a trigger, both are under the Admin Center.
Yes. There are ways to implement out of office replies with zen desk.
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Question on: Zendesk for Customer Service
How has your experience been using zendesk, especially those in hotel / hospitality industry?
When you your organization first started using it and there after?
good support
Not great - not in hotel industry though
Shared Inbox Software Reports
Mid-Market Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Shared Inbox
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Shared Inbox
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Grid® Report for Shared Inbox
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Shared Inbox
Summer 2026
G2 Report: Momentum Grid® Report