Shared Inbox Software Resources

Discussions and Reports to expand your knowledge on Shared Inbox Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.

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Shared Inbox Software Discussions

Question on: Zendesk for Customer Service

Is there a free version of Zendesk?

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Zendesk Support Suite offers a free 14 - day trial.

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Answered: Ankur Goyal on September 8, 2024

No, but there is a Free Trial on their website's pricing page.

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Answered: Ryan Gerhardt on May 10, 2023

Currently we don't have a free access for Zendesk, but we can use the 14 days trial version.

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Answered: Samynathan Subramanian on May 11, 2023

There is trial.

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Answered: Artyom Mayorov on May 14, 2024

Whilst there is not a free Zendesk instance, they do offer a 14 day free trial service. After that has ended, you would need to pick a plan that suites your business needs. Plans start from £35 a month, per user and go up to £175 per month, per user. The higher the plan, the more functionality and benefits you get.

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Answered: Andy Seaman on May 11, 2023

There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents.

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Answered: Jeff Contizano on May 10, 2023

No they dont but you can take free trial of alternative of zendesk called Desku.io

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Answered: Gaurav Nagani on October 5, 2023

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Question on: Zendesk for Customer Service

Is zendesk any good?

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For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other non-support teams. If you want a CRM that can be used by all teams (billing, legal, engineering, sales, etc.) along with your support team, Zendesk is not great for this.

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Answered: Amged Mansour on December 2, 2022

Short answer: Yes, with a few shortcomings. Longer answer: We use Zendesk for our help ticketing system in a K-12 school district and I find it effective in that regard, but I do have a few issues. Cons 1) I find the web interface not very attractive or user friendly and in some cases, unintuitive. 2) The mobile app, especially on an iPhone, is even harder to use and lacking features offered through the web interface. On iPad, I actually access Zendesk through a web browser instead of using the app. 3) Some functions are missing, like the ability edit notations that have been added to a help ticket. Pros 1) Customer interface is very customizable. 2) Realatively easy to automate many functions. 3) Support is fantastic. 4) The service is frequently updated, adding additional functionality.

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Answered: Frank Ippolito on December 2, 2022

It's the best! Makes Customer Support fun. The most effective way of managing customer interaction with a team.

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Answered: Pierre Clouthier on December 2, 2022

absolutely, time saver, easy to use. no need for another employees, saves time and money, and so EASY

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Answered: Carolyn Nikkanen on December 2, 2022

Zendesk is a great all in one platform where all your Support needs can live. From data & insights to the Support functionalities any B2C company needs, it’s all here!

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Answered: Ryan Kow on January 19, 2023

Yes, Zendesk is quite good at many things. It offers a clean intuitive UI. It allows members of the same team to know, in real time, who is viewing and/or working on specific tickets. It's easy to organize incoming emails and respond to them. The functions for macros and triggers is robust and intuitive. Reporting is the one area where Zendesk needs to improve to be a viable solution for large companies. But in terms of usability, intuitiveness, and modern design, I would take Zendesk over Salesforce any day.

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Answered: Ryan Flores on December 2, 2022

Yes, Zendesk can be great

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Answered: Nikki Lemberg on December 2, 2022

its pretty good

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Answered: Gil Zellner on December 3, 2022

Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts, and he helped me recover what I lost. Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com.

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Answered: charles annod on January 19, 2023

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Question on: Freshdesk

What is the use of freshdesk?

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Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in the entire team.

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Answered: Adele Bezuidenhout on July 28, 2022

Freshdesk helps businesses delight their customers effortlessly with intuitive, and cost-effective software for customer service. Our solution helps you solve inquiries faster and provide highly personalized service by proactively anticipating customer needs. Learn more here- https://bit.ly/3p0Dglg

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Answered: Hitesh Patiyal on August 8, 2022

Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.

Shared Inbox Software Resources

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