Shared Inbox Software Resources

Hey Clarence, I'm not quite understanding your question but if you reach out to me I'm sure I can find you an answer! My email is anthony@helpscout.com Best, Anthony

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Hi Pam, You can do this! You'd do this by building a workflow automation with the "has attachment" identifier as the "condition" and then filter a report based on the populated identifier field (I would recommend a custom field but you could also use a tag). I'm happy to help with this! You can reach out to me directly at anthony@helpscout.com or chat with our full support team from within the Help Scout app! Best, Anthony

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Hey Oliver, I'm Anthony. A member of Help Scout's support team. If you still have questions about messages within Help Scout, please reach out and I'd be happy to help! My direct email is anthony@helpscout.com or you can live chat with our support team from within the Help Scout app. Best, Anthony

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