# Best Robotic Process Automation (RPA) Consultancy Services in Los Angeles, CA

## How Many Robotic Process Automation (RPA) Consultancy Services Products Does G2 Track?

**Total Products under this Category:** 254

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Backoffice Pro (+0.35%) - Among all products in this category, Backoffice Pro recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Robotic Process Automation (RPA) Consultancy Services Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 700+ Authentic Reviews
- 254+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Robotic Process Automation (RPA) Consultancy Services 
 ![G2 Grid® for Robotic Process Automation (RPA) Consultancy Services plotting products by satisfaction and market presence](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services/grids.png?focus%5B%5D=1076&focus%5B%5D=1370432&focus%5B%5D=1380)

Highlighted products: Accenture, Backoffice Pro, and Tata Consultancy Services.

Underlying data: [Grid® JSON](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services/grids.json?focus%5B%5D=accenture&focus%5B%5D=backoffice-pro&focus%5B%5D=tata-consultancy-services)

**Sponsored**

### Ada

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2649&secure%5Bchosen_at%5D=2026-08-07T07%3A01%3A21Z&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=37339&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=2649&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frobotic-process-automation-rpa-consultancy-services%2Flocations%2Flos-angeles-ca-us&secure%5Btoken%5D=f0ac330e56c6a4eab3f9cd330663e91e739ade51f845147d95637790154b2b11&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Flp%2Fconversational-ai-for-customer-service%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Ernst & Young](https://www.g2.com/products/ernst-young/reviews)

One of the world's leading professional services organizations, helps companies across the globe to identify and capitalize on business opportunities.

**Average Rating:** 4.1/5.0

**Total Reviews:** 20

#### Who Is the Company Behind Ernst & Young?

- **Seller:** [Ernst & Young (E&Y)](https://www.g2.com/sellers/ernst-young-e-y)
- **Year Founded:** 1989
- **HQ Location:** London
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=340d34cb6814593cb6be46462017d68a16b372058fc6a3ec69bc30c2ac8b9ee0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fernstandyoung&secure%5Burl_type%5D=linkedin_company_website)  
403,177 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Large, 40% Medium

#### What Are Recent G2 Reviews of Ernst & Young?

**["Advisory and Implementation"](https://www.g2.com/survey_responses/ernst-young-review-11769267)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/ernst-young-review-11769267)

**["Good company to work with for rich experience"](https://www.g2.com/survey_responses/ernst-young-review-10658599)**

**Rating:** 4.5/5.0 stars

_— Aavinashh L._

[Read full review](https://www.g2.com/survey_responses/ernst-young-review-10658599)

#### What Are G2 Users Discussing About Ernst & Young?

- [Who owns EY India?](https://www.g2.com/discussions/who-owns-ey-india)
- [Why is EY famous?](https://www.g2.com/discussions/why-is-ey-famous)
- [What is Max Ernst known for?](https://www.g2.com/discussions/what-is-max-ernst-known-for)
- [What is Ernst short for?](https://www.g2.com/discussions/what-is-ernst-short-for)

### [KPMG](https://www.g2.com/products/kpmg/reviews)

We offer broad management consulting skills including technology enablement.

**Average Rating:** 4.2/5.0

**Total Reviews:** 22

#### Who Is the Company Behind KPMG?

- **Seller:** [KPMG](https://www.g2.com/sellers/kpmg-e2874d4d-01ea-4fab-aa80-7344e39b9d73)
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6484382897b6c40df8932121e1811ba762577fa5b7c029aabc8189b25bf072fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkpmg-us&secure%5Burl_type%5D=linkedin_company_website)  
53,551 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 50% Medium, 36% Small

#### What Are Recent G2 Reviews of KPMG?

**["The greatest financial service"](https://www.g2.com/survey_responses/kpmg-review-7640920)**

**Rating:** 5.0/5.0 stars

_— John M._

[Read full review](https://www.g2.com/survey_responses/kpmg-review-7640920)

**["KPMG - Right Choice"](https://www.g2.com/survey_responses/kpmg-review-8605228)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/kpmg-review-8605228)

### [McKinsey](https://www.g2.com/products/mckinsey/reviews)

Leading global Management Consulting Firm

**Average Rating:** 4.5/5.0

**Total Reviews:** 10

#### Who Is the Company Behind McKinsey?

- **Seller:** [McKinsey](https://www.g2.com/sellers/mckinsey)
- **Year Founded:** 1926
- **HQ Location:** United States
- **Twitter:** @McKinsey  
660,454 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6db4ded614ddeaa1d4ed66ff1ff450cda10119d984ead34da2d7aaefb47f74b2&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmckinsey&secure%5Burl_type%5D=linkedin_company_website)  
37,728 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 40% Large

#### What Are Recent G2 Reviews of McKinsey?

**["Must read publications"](https://www.g2.com/survey_responses/mckinsey-review-4193859)**

**Rating:** 5.0/5.0 stars

_— Verified User in Professional Training & Coaching_

[Read full review](https://www.g2.com/survey_responses/mckinsey-review-4193859)

**["McKinsey review"](https://www.g2.com/survey_responses/mckinsey-review-5100614)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/mckinsey-review-5100614)

#### What Are G2 Users Discussing About McKinsey?

- [What is McKinsey used for?](https://www.g2.com/discussions/what-is-mckinsey-used-for)

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 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated October 3, 2024

Robotic process automation (RPA) consultancy services help businesses automate repetitive, data-heavy, high-volume tasks. They assist these businesses throughout the automation process, from process mining to implementation of bots, whether they’re supervised or unsupervised. Especially with larger deployments, these services might be critical for ensuring zero errors across any environment or applications and automating business processes such as administration, billing, and more.

These providers frequently partner with [robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) companies. They work with RPA providers in order to embed automation into core operations. Sometimes, these solutions are combined with other automation technologies, such as [business process management (BPM) software](https://www.g2.com/categories/business-process-management) in order to optimize business processes and human and digital workforce orchestration.

To qualify for inclusion in the RPA Consultancy category, a services provider must:

- Assist companies in the mapping, mining, or refining of business processes
- Deploy attended or unattended bots

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