G2

Verified User in Banking

Enterprise (> 1000 emp.)

11/5/2021

"McKinsey review"

4.5/5

Describe the project or task McKinsey helped with:

Call Center optimization Review collected by and hosted on G2.com.

What do you like best about McKinsey?

Their approach to problems is excellent. They take the problems and break them into parts to solve them and approach the problems from different perspectives. Alongside their talented team, with immense experience accumulated in the company over the years they really add value. Review collected by and hosted on G2.com.

What do you dislike about McKinsey?

The service is quite expensive. That may be because of the brand name along with the quality of the services. Review collected by and hosted on G2.com.

Recommendations to others considering McKinsey:

Just give them the correct data (they check the data anyway but to make the process fast) they request on time. Review collected by and hosted on G2.com.

What problems is McKinsey solving and how is that benefiting you?

We worked to optimize the call center headcount in the bank. Review collected by and hosted on G2.com.