Remote Support Software Resources

Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your own IT service for multiple clients. Push updates, transfer files, configure software to single devices or to them all using scripts. Log in and control remote devices with the click of a mouse.

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SMBs use Electric as their one-stop-shop to efficiently manage IT workflows, administration, and security using the Electric IT Hub platform and leveraging a robust resold software and services partner network. At the forefront of the offering is the Electric desktop app with device management capabilities which provides a seamless experience for assigning devices to employees, deploying default security controls, and remote lock capabilities if a device is ever lost or stolen. This integration ensures a secure environment while simplifying device management security. The IT Hub portal serves as the command center, allowing businesses to manage their employees, groups, applications, and devices from a single interface. A combination of Electric’s hardware storefront and asset management tool ensures companies have access to the best hardware to support their operations and streamline procurement, shipping, tracking, and ongoing asset management. Centralize and streamline their onboarding and offboarding task workflow, ensuring timely employee access is granted and revoked by designated application admins. Employees use the built-in ticketing system as an easy way to submit IT and access requests to internal application admins. This streamlined communication channel ensures that employee issues are addressed promptly and tracked to completion, minimizing downtime, enhancing productivity, and audit trail. Electric's Partner Network expands the platform's capabilities by offering a range of essential software and services. Easily purchase and implement critical security solutions like antivirus, email security, VPN, and beyond, and receive ongoing support for these tools from a dedicated team. Gain access to a network of consulting and onsite service providers offering a wide range of services including cyber insurance consulting, security audits, email migrations, and onsite support for everything from network upgrades to office moves.

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ScreenMeet is a cloud-native, enterprise collaboration platform that allows IT Help Desks and Contact Centers to add screen share, cobrowse, voice and video chat, or remote desktop to their support offerings. ScreenMeet is web-based, fully embedded within your existing CRM/ITSM platform, and globally available over AWS for quick ROI.

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