Remote Support Software Resources

Its primarily designed for inhouse, but can be configured for external support. They seem to be moving to a mixed model, present day though more designed for inhouse. Very AD driven.

Goverlan Reach is a 100% on-premises software solution. It doesn't depend on any third-party vendor or cloud-based server to support your internal or external endpoints. This means that Goverlan Reach doesn't expose any surface of attack that you don't control. Also, privileged access credentials are not stored outside of your network and are protected.

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Goverlan Reach is priced on a per-operator basis with no additional fee for internal endpoint management. This means that you can use Goverlan Reach to manage an unlimited number of clients within your network. Goverlan Reach comes in 3 editions: Standard / Professional / Enterprise and is sold either via a perpetual license or on a subscription basis. If you need to manage external endpoints (over the internet), an additional fee per endpoint per year apply. Please refer to http://www.goverlan.com/online-store.php for additional pricing information.