Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: TeamViewer
What is TeamViewer used for?
What is TeamViewer used for?
To remotly connect to other systems and also for sharing peer-to-peer files, It's a secured connection with authentication
Team viewer is used for taking secure remote with multi factor authentication available and also file transfer can be done with ease
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Question on: Zoho Assist
What is Zoho Assist used for?
What is Zoho Assist used for?
Remote Support Software
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Question on: NinjaOne
What is NinjaOne (formerly NinjaRMM) used for?
What is NinjaOne (formerly NinjaRMM) used for?
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.
NinjaOne was rebranded from NinjaRMM, because its much more than just an RMM now. The RMM portion is Remote Monitoring and Management, and is used for patching, installing all apps silently, checking health and many many other conditions. We have a ton of automations setup that auto fix some things, and if it cannot opens a ticket. We do a lot of hardening and security changes also within. NinjaOne though also offers Backups, MDM, Remote Control and some security software also. So thats why they rebranded because its now much more than just an RMM. Awesome tool, one we love!
Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Summer 2026
G2 Report: Momentum Grid® Report

