Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
0
Question on: NinjaOne
Do I have to sign a long-term contract?
Billing
No. We signed up with NinjaRMM last December and because we were rolling over over 500 systems we opted in for a 6 month commitment but are now Month to Month.
0
Question on: NinjaOne
Do I get charged differently for workstations, servers, SNMP devices, or cloud monitors?
Billing
Same fee for almost everything. Some things are cheaper, but the main RMM client provides almost everything.
0
Question on: NinjaOne
Do I need a server or any type of internal infrastructure to support monitoring devices?
Server
None needed. We use the RMM on "networks" with only one computer and a printer. It relies on the Ninja backend to serve.
Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Summer 2026
G2 Report: Momentum Grid® Report

