Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: NinjaOne
Do I need a WSUS Server to enable patch management on Windows devices?
Patching
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network.
The Ninja console section is where all update management is done. If you want to retain a local server for updates on slower internet connections, you may have it monitor WSUS servers and turn off Ninja update monitoring. https://stickmanfighter.online
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All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed of updates on slower internet connections and disable Ninja update monitoring
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A WSUS server is not required to manage patches on Windows devices. However, it can be useful to have one as a backup in case of any problems. https://heardlegame.co/
Comment deleted by user.
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Question on: NinjaOne
Do you have an API?
API
There is some API information on their support community. Are you looking for anything in particular?
0
Question on: EV Reach
Is this just a Remote Desktop Solution or can I also do software deployment?
Product Information
You are able to deploy software using Goverlan Reach. I am able to automate software deployment for our user base of ~600 endpoints with little issue.
Goverlan Reach is much more than just a remote-control software, it is a full remote system management that includes one of the most powerful remote control feature, but also allows you to do behind-the-scenes administrative tasks such as software and patch deployment, user drive mappings and printer mapping management, running tasks and performance monitoring as well a global IT process automation.
Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Summer 2026
G2 Report: Momentum Grid® Report

