Remote Support Software Resources
Articles, Discussions, and Reports to expand your knowledge on Remote Support Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Remote Support Software Articles
What Is Remote Support? How It Helps Solve IT Problems
Few things are as frustrating as being just hours away from a deadline and having your technology betray you.
by Mara Calvello
Remote Support Software Discussions
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Question on: SecureLink Customer Connect
What are the system requirements for the SecureLink server?
System Requirements
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.
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Question on: NinjaOne
Can I have consolidated billing with your third party integration vendors?
Billing
Some billing is consolidated. I believe at one point we did have a third-party fee for a service that we signed up for. Integrations like Repairshopr require paying for the RSR management subscription. AV is billed through Ninja, for example
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Question on: NinjaOne
Do I get charged differently for workstations, servers, SNMP devices, or cloud monitors?
Billing
Hello - Workstations and servers are charged at the same rate per agent. SNMP monitoring is priced differently from workstations / servers. Cloud monitors are free.
Remote Support Software Reports
Mid-Market Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Remote Support
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Grid® Report for Remote Support
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Remote Support
Summer 2026
G2 Report: Momentum Grid® Report

