Top Free Remote Support Software - Page 5

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 130

Category Stats (Oct 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Remote Utilities (+1.85%) - Among all products in this category, Remote Utilities recorded the largest rating increase compared to last month

Last updated: October 29, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 34,200+ Authentic Reviews
  • 130+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, Freshdesk, JumpCloud, PDQ, Action1, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=freshdesk&focus%5B%5D=jumpcloud&focus%5B%5D=pdq&focus%5B%5D=action1&focus%5B%5D=remote-monitoring-and-management)

Secomea

Secomea is a Secure Remote Access (SRA) solution purpose-built for industrial networks and OT equipment. Over 8,000 customers around the world use it every day across thousands of sites to manage remote access to their operational environments and prevent downtime. 🌍 Founded in 2008, Secomea has been serving manufacturers and machine builders for over 15 years. Besides our HQ in Copenhagen and our offices in the US, China, and Japan - we have an international network of 70+ partner distributors, giving us a global reach to offer you assistance anywhere your sites are located in the world while still providing local support and close customer relationships. 🌐 Our solution seamlessly connects to any OT equipment, empowering organizations to secure cyber-physical systems. You can manage your technicians’ access to let them intervene in any of your OT sites right away, wherever they are. So, you eliminate travel expenses, minimize response time, reduce security risks, and prevent downtime. 🔧 Secomea simplifies secure remote access and gives you global oversight while maintaining local control. The implementation only takes one day per site. With an interface that is very easy and intuitive to use even for non-IT people, we help you defend your factory floor. 🛡️

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Secomea?

  • Quality of Support: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Secomea?

  • Seller: Secomea
  • Year Founded: 2008
  • HQ Location: 2150 Nordhavn, Copenhagen, DK
  • Twitter: @Secomea
    1,480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    152 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Secomea?

TermiGram

TermiGram brings an interactive SSH terminal and an SFTP file manager into Telegram. Developers, VPS owners and small teams can use it from a phone to work with their remote servers. Open a saved server profile, run commands in the terminal, inspect the output, and move to another workspace when the task calls for a different connection. The SFTP workspace provides access to remote files alongside the terminal. You can browse server folders and transfer files without leaving the Telegram Mini App. Keeping terminal work and file management together helps when a task involves both a command and a file on the same server. Reusable command snippets are available for commands you run regularly. Sharing options cover different needs. Guest Share Links provide temporary access that the owner can revoke. Full Share Links let a recipient import an independent copy of a profile. Saved credentials are encrypted, and users can set an optional Master Password for additional protection. Connections require an externally reachable server address. For a server behind NAT, external SSH access must be configured; a private local network address alone will not work. A Free plan is available for trying the core workflow. Cloud Terminal and additional capacity are offered through eligible paid plans. The public website includes plan details, documentation and a video presentation, so users can review the workflow before choosing a plan.

Who Is the Company Behind TermiGram?

Vexaro Desk

Vexaro Desk is a powerful remote desktop and IT support solution built specifically for IT teams, help desks, system administrators, managed service providers (MSPs), and businesses managing infrastructure across multiple locations. Whether you need instant attended support or secure unattended access, Vexaro Desk delivers a reliable connection to Windows environments, with upcoming cross-platform support for macOS, Linux, and Android. Engineered for peak operational efficiency, Vexaro Desk equips technicians with a comprehensive toolkit, including high-performance remote control, view-only mode, secure file transfer, live in-session chat, multi-monitor navigation, remote reboot capabilities, and granular session permissions. The centralized management console allows administrators to effortlessly organize devices into custom folders, manage operator access, and maintain complete oversight of all remote sessions. To meet strict compliance and security standards, higher-tier plans unlock session recording, detailed audit logs, data exports, robust API access, custom integrations, and enterprise identity management. Organizations can choose between a turnkey hosted cloud service or a fully self-hosted deployment via the Enterprise plan, ensuring absolute control over infrastructure and data privacy. What truly sets Vexaro Desk apart is its predictable, plan-based pricing model with zero per-operator fees. A versatile free plan is available for both personal and commercial use, while paid tiers scale smoothly to offer advanced administrative controls and enhanced security without penalizing team growth with per-user licensing costs.

Who Is the Company Behind Vexaro Desk?

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How it works

Zoho Directory

Zoho Directory is a unified workforce identity and access management (IAM) solution that helps businesses of all sizes centrally manage user identities, application access, connected devices, and networks — all from a single console, on the cloud. Whether your organization runs entirely on cloud apps or still relies on on-premises directories, Zoho Directory unifies identity management across both worlds. With Directory Stores, you can sync existing identities from legacy systems and extend access controls to over 500 pre-integrated cloud applications, plus any custom or in-house apps your business depends on. Designed to reduce IT overhead while strengthening security, Zoho Directory gives admins the tools to automate the full employee lifecycle — from day-one provisioning to offboarding — and gives employees a frictionless, secure login experience across every app and device they use. Key features Single Sign-On (SSO): One secure password for Zoho apps, third-party SaaS, and custom business apps — eliminating password fatigue and reducing reset requests. Directory Stores: Import and sync identities from existing directories (like Active Directory) and manage cloud and on-prem users from one place. User Provisioning & Lifecycle Management: Automate app access from day one, update permissions as roles change, and instantly revoke access when employees leave. Device Authentication: Enroll and manage Linux, Mac, and Windows devices, reset passwords, and reassign systems directly from the admin console. Conditional Access: Set context-aware login policies based on location, time, IP, and device and deny, allow, or allow access only after MFA verification from Zoho Directory. Multi-Factor Authentication (MFA): Add an extra layer of verification to employee logins with OTPs, push notifications, biometrics, and passwordless methods via Zoho OneAuth. Routing Policies: Choose how employees verify their first factor — password, passwordless, social sign-in, or external identity providers. Cloud RADIUS : Set up enterprise Wi-Fi network authentication and ensure access is granted only to verified users. Cloud LDAP: Authenticate LDAP-based resources, including legacy applications, printers, and Wi-Fi networks and VPNs, using a cloud-hosted LDAP service, eliminating the need to maintain on-premises LDAP infrastructure. Smart Groups: Automate group assignment to user groups by department, role, or attribute so access scales seamlessly as your team grows. Anomaly Detection: Flag unusual login behavior such as access from unexpected locations or time zones, before it becomes a breach. Audit Logs: Maintain a detailed history of every admin action, with full traceability for security investigations and audits. Bring Your Own Key (BYOK): Encrypt organizational data with your own key from an external key manager, for full control over data security. Compliance: Built to support HIPAA, SOC 2, and ISO 27001 requirements, with reports that simplify audit preparation. With Zoho Directory, IT teams get automation and centralized control, employees get a seamless login experience, and business leaders get a complete view of workforce identity — all in one secure platform.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Zoho Directory?

  • Quality of Support: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoho Directory?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Zoho Directory?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024