Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations.
Core Capabilities of Remote Desktop Software
To qualify for inclusion in the Remote Desktop category, a product must:
- Display the remote computer screen on your own screen in real time
- Use your own keyboard and mouse to control the remote screen
- Allow complete access to and control over the remote desktop
- Allow connection either via an internal network or IP address
- Support differing operating systems
Common Use Cases for Remote Desktop Software
IT professionals, support technicians, and remote employees use remote desktop software to access and manage computers from any location. Common use cases include:
- Enabling remote employees to securely access corporate networks and servers from BYOD devices
- Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence
- Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely
How Remote Desktop Software Differs from Other Tools
Remote desktop software offers full remote control of another computer, distinguishing it from screen sharing software, which allows users to share their screens for presentations or web conferencing without granting control. It also differs from screen and video capture software, which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions.
Insights from G2 on Remote Desktop Software
Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption.
