# Best Online Community Management Software - Page 12

## How Many Online Community Management Software Products Does G2 Track?

**Total Products under this Category:** 206

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Disciple (+1.92%) - Among all products in this category, Disciple recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Community Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,000+ Authentic Reviews
- 206+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Community Management Software
 ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=38066&focus%5B%5D=54410&focus%5B%5D=3786&focus%5B%5D=76395&focus%5B%5D=42248&focus%5B%5D=33536)

Highlighted products: Mighty Networks, Circle, Hivebrite, Webex Events & Webinars, Gainsight Customer Communities, Bevy, Thinkific, and Viafoura.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=hivebrite&focus%5B%5D=webex-events-webinars&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=bevy&focus%5B%5D=thinkific&focus%5B%5D=viafoura)

**Sponsored**

### Ketch

Ketch is redefining responsible data use for the AI era. The Ketch Platform helps brands collect, control, and activate clean, permissioned, AI-ready and privacy-safe data across every device, system, and third-party app. The Ketch platform includes products for: - Consent and Preference Management - Marketing Preference Management - Data Subject Rights Fulfillment - Data Mapping, Discovery, and Classification - Risk Assessments and Reporting Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. Customers report their favorite aspects of the Ketch platform include: - Intuitive, easy-to-use interface for non-technical team members. - No coding required for creating policies, building automations, and customizing privacy notices. - Pre-built integration library including popular systems and applications. - Responsive, proactive, and consistent customer support. Learn more at ketch.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=297&secure%5Bchosen_at%5D=2026-08-03T21%3A49%3A00Z&secure%5Bdisplayable_resource_id%5D=2189&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=139892&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=139892&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%3Fpage%3D12&secure%5Btoken%5D=44e021fbdd16ff3eb61c326ac575241d89b4846325c3e3397af86f199399feb7&secure%5Burl%5D=https%3A%2F%2Fwww.ketch.com%2F%3Futm_source%3Dg2&secure%5Burl_type%5D=custom_url)

### [MatchroomOS](https://www.g2.com/products/matchroomos/reviews)

MatchroomOS is an AI-powered community activation platform built for business communities, founder networks, accelerators, chambers, alumni groups, coworking spaces, and event-led communities. It helps community owners turn passive member lists into active collaboration networks by making members discoverable, searchable, and intelligently matched based on their goals, needs, skills, industry, location, and opportunities. Instead of relying only on noisy WhatsApp, Slack, or Discord groups, MatchroomOS gives every member a structured profile, smart recommendations, and meaningful introductions. Members can find people who can help them, explore relevant opportunities, build business connections, and collaborate with the people already inside the community. For community teams, MatchroomOS supports activation, retention, and monetization by improving member onboarding, increasing engagement, surfacing collaboration potential, and creating a more valuable community experience.

#### Who Is the Company Behind MatchroomOS?

- **Seller:** [YBMLabs](https://www.g2.com/sellers/ybmlabs)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b7b2fd5a90b23f4af266fb278bf05fb56edeab1e204c2726230f2721c4cf6bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fybmlabs%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Members](https://www.g2.com/products/members/reviews)

Members combines a customizable membership database, self-service member portal, payments, subscription management, and benefit tracking into a single, beautiful platform. Members' is API-first, meaning you can use it as a powerful membership backend-as-a-service for your custom membership website or app. Our customers include gyms, social and sports clubs, social and non-profit organizations, professional associations, universities and colleges, and many more.

#### Who Is the Company Behind Members?

- **Seller:** [Members](https://www.g2.com/sellers/members)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Minds Networks](https://www.g2.com/products/minds-networks/reviews)

Launch your own branded community app for web, iOS and Android in minutes. Integrate with your existing website harnessing embedded comments and ads. A full featured social media platform offering public or private Networks, optional ActivityPub decentralization, Groups, Chat, Explore, On-Demand Push Notifications, Email Digests, Mobile Apps, Custom Theming, Comments, Newsfeed, Profiles, Native Video, Live-streaming, Paid Memberships, Custom Domains, SSO, Native Ad System, Analytics, Data Ownership, Open Source Software and more.

#### Who Is the Company Behind Minds Networks?

- **Seller:** [Minds](https://www.g2.com/sellers/minds)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [miniBB](https://www.g2.com/products/minibb/reviews)

miniBB is a standalone, open source program for building your own Internet forum.

#### Who Is the Company Behind miniBB?

- **Seller:** [miniBB](https://www.g2.com/sellers/minibb)
- **Year Founded:** 2001
- **HQ Location:** Riga, LV
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca76a6efeb8eb596880797b118033da3e73ca708b26e1b60cc43c901a50f2b94&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fminibb&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Netanswer](https://www.g2.com/products/netanswer/reviews)

Netanswer is a solution from the Eudonet Group that helps you manage and animate your network. Fully scalable and developed in SaaS, our solution helps you build a network that is solid, dynamic, and engaged. A leader in France in community management solutions for more than 18 years, our solution brings together more than 3 million members in more than 200 networks. Our expertise allows us to respond to the needs of several types of networks that want a website that is dynamic and performing, has a management system, as well as database management tools.

#### Who Is the Company Behind Netanswer?

- **Seller:** [Netanswer](https://www.g2.com/sellers/netanswer)
- **Year Founded:** 2003
- **HQ Location:** Courbevoie, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9ef5172f81598eea34d8bf677b1ebb927bed4a6d73b17d7a83517a73b41187&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetanswer&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [Networkli](https://www.g2.com/products/networkli/reviews)

Networkli is an AI‑powered networking platform that helps entrepreneurs, founders, and community leaders build real relationships—not just more contacts. Using intelligent matching driven by business goals, expertise, and compatibility, Networkli connects members who can solve each other’s challenges and unlock measurable growth opportunities. Through its proprietary hybrid AI engine combining attribute‑based matching and graph neural networks, Networkli learns what makes connections valuable and continuously improves over time. Members use intuitive tools such as smart recommendations, in‑app messaging, QR code connections, and automated follow‑ups—allowing 87% higher engagement and 92% better retention across professional communities. Designed for entrepreneurs and community builders, Networkli turns events, online communities, and professional groups into thriving ecosystems of shared growth, mentorship, and collaboration. Key Value Highlights: AI‑powered matching based on business goals, needs, and personality fit Smart reminders and CRM‑style follow‑ups to maintain active relationships Integrated chat and analytics for member engagement tracking QR‑code instant sharing for in‑person networking 14‑day free trial, no credit card required Whether you’re scaling a founders’ network or energizing member engagement in your professional community, Networkli makes every connection count.

#### Who Is the Company Behind Networkli?

- **Seller:** [Networkli](https://www.g2.com/sellers/networkli)
- **Year Founded:** 2024
- **HQ Location:** Boulder, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c234f30a5d9f128600cab353b9636b0f91a21693d0013f7d2a633a4eb5327388&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetworkli%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Noiseless | Smart Message Routing and Community Intelligence Platform](https://www.g2.com/products/noiseless-smart-message-routing-and-community-intelligence-platform/reviews)

Run your community with clarity, not chaos. AI-powered message routing delivers critical signals to the right team, while intelligence briefs surface the business insights shaping product, retention and growth.

#### Who Is the Company Behind Noiseless | Smart Message Routing and Community Intelligence Platform?

- **Seller:** [Noiseless](https://www.g2.com/sellers/noiseless)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e49365c3d84c70187b0a5ddd20b9e01eee5f14953f7f82ad886e89a2e641a5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnoiselessapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [OddsRabbit for Creators](https://www.g2.com/products/oddsrabbit-for-creators/reviews)

OddsRabbit is an all-in-one community platform built for creators and brands. Grow your audience with SEO-optimized communities that rank in search, reach them directly with unlimited built-in newsletters, and monetize through ad revenue sharing, paid subscriptions, and tips — with up to 95% revenue share. Launch your community in under 2 minutes.

#### Who Is the Company Behind OddsRabbit for Creators?

- **Seller:** [OddsRabbit](https://www.g2.com/sellers/oddsrabbit)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1b276b4ee262b0ffecbe8b83f564b609db6400be9a655b1ab2ea705099704d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foddsrabbit%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Orbit](https://www.g2.com/products/orbit-2026-07-22/reviews)

Orbit is a warm-introduction platform that activates warm, high-quality leads that already exist in your professional network. Backed by behavioural science principles and research, Orbit can unlock the hidden revenue in your network. For B2B SaaS companies, recruitment agencies, coaching and management consultancies where trust and relationships drive the sales cycle, Orbit replaces manual, ad hoc referral requests with a structured, always-on referral engine. The platform analyzes network connections, scores introduction opportunities, and predicts the warmest path to the right person at the right time to make a warm intro, turning what used to be a once-in-a-while favor into a repeatable go-to-market motion. Orbit is built for founders, sales leaders, demand generation teams, executive coaches, fractional leaders, recruitment agents who know that warm introductions convert at a dramatically higher rate than cold outreach, but who've lacked the infrastructure to make referrals a scalable, repeatable channel rather than a lucky break. Rather than competing with cold email or paid ads, Orbit complements existing outbound and inbound motions by activating a user' most underused growth lever: the network it already has.

#### Who Is the Company Behind Orbit?

- **Seller:** [Orbit](https://www.g2.com/sellers/orbit-2026-07-22)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Panion](https://www.g2.com/products/panion/reviews)

Panion is an all-in-one community management platform that helps you grow, engage, and unite your community.

#### Who Is the Company Behind Panion?

- **Seller:** [Panion](https://www.g2.com/sellers/panion)
- **Year Founded:** 2018
- **HQ Location:** Malmö, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0750b30b3cf1c6f6d876052ab13cde562e9d9a47f17a58e1567ab3f30b3bf44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18122189&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Pivot](https://www.g2.com/products/pivot-technologies-pivot/reviews)

Pivot is a structured collaboration platform that brings communication, documentation, project tracking, and monetization into one connected workspace. Teams, creators, and organizations use Pivot to run long-term initiatives without splitting work across chat apps, document tools, and task managers. Inside each space, members can collaborate on live documents, track goals, host async and real-time conversations, collect structured data with forms, and manage gated access or paid memberships. Unlike tools built for one function only, Pivot connects discussions, decisions, and execution in the same environment. This makes it easier to preserve context, track progress, and scale communities or enterprise teams without adding more software. Pivot supports organizations of all sizes, from paid creator communities to distributed enterprise teams managing programs across regions.

#### Who Is the Company Behind Pivot?

- **Seller:** [Pivot Technologies](https://www.g2.com/sellers/pivot-technologies)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd82250330faa99ca092862992cf94dd6af543bb6cb3b7e2b15da18b6e2a0cf1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhellopivot&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Potentiality](https://www.g2.com/products/potentiality/reviews)

Potentiality is a software applications focusing on global Online Communities. Potentiality offers creative and dynamic features to ensure that your organisation maintains an active communication network, suitable to your community.

#### Who Is the Company Behind Potentiality?

- **Seller:** [Potentiality](https://www.g2.com/sellers/potentiality)
- **Year Founded:** 1998
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ed6a4d569b3b827b93cc58a8be1ed40b7b2087a8a0e8591fb7f6ce201700851&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpotentiality%2F%3ForiginalSubdomain%3Dau&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

### [Potion Communities](https://www.g2.com/products/potion-communities/reviews)

Potion allows brands to create their own community platform to communicate, connect and interact with their customers in real time.

#### Who Is the Company Behind Potion Communities?

- **Seller:** [Crezeo](https://www.g2.com/sellers/crezeo)
- **Year Founded:** 2010
- **HQ Location:** Lille, FR
- **Twitter:** @Crezeo  
539 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6931f5b1c942ebf07747d8b6f371b80b5f4bd670a5caaedf6a94224aadb1c7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1580695&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Product Launchify](https://www.g2.com/products/product-launchify/reviews)

Product Launchify is a community-driven launch and discovery platform built for indie makers and early-stage startups. Founders can submit their tech products, SaaS tools, and side projects to gain visibility, collect feedback, and connect with early adopters interested in discovering new tools. Products are organized into daily, weekly, monthly, and yearly rankings, allowing launches to gain momentum beyond a single day and helping makers reach a broader audience. The platform aims to make product launches more accessible, community-driven, and growth-focused for creators.

#### Who Is the Company Behind Product Launchify?

- **Seller:** [Product Launchify](https://www.g2.com/sellers/product-launchify)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Quail.ink](https://www.g2.com/products/quail-ink/reviews)

A newsletter service which build a membership community that connects with your followers and funds your best creative work. Features: - Integrate with 3rd-party Editor: Obsidian, VIM, VScode - Support to push posts to Telegram Channel and Discord - AI enhanced functionalities - Support Formula by Mathjax - Support Mermaid Diagrams - SEO optimized - Standard and extended Markdown syntax

#### Who Is the Company Behind Quail.ink?

- **Seller:** [Quail](https://www.g2.com/sellers/quail)
- **Year Founded:** 2016
- **HQ Location:** Nacogdoches, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6261ad53b9fe35af404a55fd464c490f65619f98ded75b0285ec3214d528b51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquailhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

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[Browse Online Community Management Themes](/categories/online-community-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna&nbsp;Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests.

Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement.

Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions.

Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected.

To qualify for inclusion in the Online Community Management category, a product must:

- Provide a digital platform or forum to host community discussion and peer-to-peer communication
- Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions
- Provide a library of resources to share information and documentation internally and a content management center
- Provide a member directory and CRM features to manage members in one place

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