# Best Omnichannel Commerce Software - Page 13

*By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)*


Omnichannel commerce software provides businesses with the means to create a seamless buying experience wherein customers can interact with them via all buying and influence channels. An omnichannel commerce product offers a unified platform that contains all the tools necessary to run multiple channels (online, mobile, in-store, social media, etc.). This helps maximize potential customer touchpoints and minimizes potential backend efforts. Any commerce business can benefit from an omnichannel solution, but it is most advantageous when combining online and brick-and-mortar channels, which are typically run very differently.

Omnichannel commerce software can and should integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [retail management systems](https://www.g2.com/categories/retail-management-system), [ERP systems](https://www.g2.com/categories/erp-systems), and [marketing software](https://www.g2.com/categories/marketing). While the configuration of integrations will vary based on both the platform and the user, the overall goal is to connect all relevant sales channels. Similarly, omnichannel commerce software must manage both online and in-store channels, since multichannel retail software is primarily focused on unifying various e-commerce channels.

To qualify for inclusion in the Omnichannel Commerce category, a product must:

- Provide a platform with tools necessary to manage all channels for a commerce business
- Integrates with software for order fulfillment, cross-channel marketing, and more
- Manage and combine primarily customer-facing commerce channels
- Work with both online stores and brick-and-mortar channels such as POS
- Deliver features for B2C or B2B omnichannel commerce, or both
- Maintain product data and availability across all channels





## Top Omnichannel Commerce Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) | 4.4/5.0 (856 reviews) | Unified retail-and-digital commerce with omnichannel automation | "[Simple, Scalable, and Always Innovating—with Lightning-Fast Shopify Plus Support](https://www.g2.com/survey_responses/shopify-plus-review-12723445)" |
| 2 | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5.0 (295 reviews) | SAP-native B2B and B2C omnichannel commerce | "[Strong Enterprise Foundations, Slower Innovation Cycles](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12779109)" |
| 3 | [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) | 4.4/5.0 (353 reviews) | Shopify-native unified in-store and online commerce | "[Helpful Support, Reliable POS systems, and Flexible Payment options](https://www.g2.com/survey_responses/shopify-pos-review-12706183)" |
| 4 | [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) | 4.3/5.0 (558 reviews) | Salesforce-native omnichannel commerce with AI personalization | "[Reliable and Scalable Ecommerce with Salesforce B2C Commerce](https://www.g2.com/survey_responses/salesforce-b2c-commerce-review-12711370)" |
| 5 | [Mekari Qontak](https://www.g2.com/products/mekari-qontak/reviews) | 4.7/5.0 (31 reviews) | Unified multi-channel inbox with CRM-linked automation | "[Mekari Qontak Centralizes Channels for Faster, Clearer Customer Communication](https://www.g2.com/survey_responses/mekari-qontak-review-12750544)" |
| 6 | [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) | 4.4/5.0 (285 reviews) | Salesforce-native B2B self-service ordering and account-based commerce | "[Streamlined, Customizable B2B Buying Experience with Salesforce B2B Commerce](https://www.g2.com/survey_responses/salesforce-b2b-commerce-review-12794576)" |
| 7 | [ikas](https://www.g2.com/products/ikas/reviews) | 4.5/5.0 (148 reviews) | No-code omnichannel store operations with unified POS | "[ikas Makes Launching and Managing an Online Store Simple and Efficient](https://www.g2.com/survey_responses/ikas-review-12778893)" |
| 8 | [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) | 4.2/5.0 (572 reviews) | Multichannel selling with built-in marketplace integrations | "[Amazing UX and Performance—Built Our BigCommerce Site Fast](https://www.g2.com/survey_responses/bigcommerce-review-12543407)" |
| 9 | [Feedonomics](https://www.g2.com/products/feedonomics/reviews) | 4.4/5.0 (367 reviews) | Multichannel product feed transformation and syndication | "[Reliable Platform with Excellent Support and Seamless Integrations](https://www.g2.com/survey_responses/feedonomics-review-11571913)" |
| 10 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" |


## G2 Grid® for Omnichannel Commerce Software
![G2 Grid® for Omnichannel Commerce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/omnichannel-commerce/grids.png?focus%5B%5D=18479&focus%5B%5D=785&focus%5B%5D=135686&focus%5B%5D=320&focus%5B%5D=68667&focus%5B%5D=605&focus%5B%5D=1283157&focus%5B%5D=706)
Highlighted products: Shopify Plus, SAP Commerce Cloud, Shopify POS, Salesforce B2C Commerce, Mekari Qontak, Salesforce B2B Commerce, ikas, and BigCommerce.
Underlying data: [Grid® JSON](https://www.g2.com/categories/omnichannel-commerce/grids.json?focus%5B%5D=shopify-plus&focus%5B%5D=sap-commerce-cloud&focus%5B%5D=shopify-shopify-pos&focus%5B%5D=salesforce-b2c-commerce&focus%5B%5D=mekari-qontak&focus%5B%5D=salesforce-b2b-commerce&focus%5B%5D=ikas&focus%5B%5D=bigcommerce)


## How Many Omnichannel Commerce Software Products Does G2 Track?
**Total Products under this Category:** 199

### Category Stats (Jul 2026)
- **Average Rating**: 4.31/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Productsup (+1.28%) - Among all products in this category, Productsup recorded the largest rating increase compared to last month
*Last updated: July 20, 2026*


## How Does G2 Rank Omnichannel Commerce Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 6,700+ Authentic Reviews
- 199+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Omnichannel Commerce Software Is Best for Your Use Case?

- **Leader:** [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
- **Highest Performer:** [Feedonomics](https://www.g2.com/products/feedonomics/reviews)
- **Easiest to Use:** [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
- **Top Trending:** [ikas](https://www.g2.com/products/ikas/reviews)
- **Best Free Software:** [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)


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## What Is Omnichannel Commerce Software?

[Commerce Software](https://www.g2.com/categories/commerce)

## What Software Categories Are Similar to Omnichannel Commerce Software?

- [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)
- [Catalog Management Software](https://www.g2.com/categories/catalog-management)
- [Order Management Software](https://www.g2.com/categories/order-management)
- [Multichannel Retail Software](https://www.g2.com/categories/multichannel-retail)
- [Inventory Control Software](https://www.g2.com/categories/inventory-control-software)
- [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems)
- [Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools)