G2

Gio Y.

Program Coordinator

Mid-Market (51-1000 emp.)

10/19/2026

"Neto Delivers Powerful Automation, Insights, and Standout Support"

5/5

What do you like best about Neto by Maropost?

Neto provides all the essential tools we need to run and manage our online store. The reporting features are comprehensive, and the platform supports valuable integrations such as Google Analytics and other third-party tools that help improve visibility and business insights. The interface is user-friendly and easy to navigate, especially for users who are comfortable working with technology.

One of the biggest benefits is the automation available throughout the platform. It helps streamline day-to-day tasks and makes reporting and order management much more efficient, saving valuable time. Performance has been reliable, and the platform has scaled well with our business needs.

Neto's AI chatbot is also surprisingly helpful and often provides quick answers to common questions, allowing us to resolve issues faster. However, the standout feature is the customer support team. They are responsive, knowledgeable, and genuinely care about helping their customers. On several occasions, including urgent projects such as our MBS domain setup, the team acted quickly and delivered results much faster than expected. Their support feels like an extension of our own team. Review collected by and hosted on G2.com.

What do you dislike about Neto by Maropost?

Overall, my experience with Neto has been very positive. If I had to identify an area for improvement, some advanced features and settings can have a learning curve for new users, especially those without a technical background. While the platform is powerful and highly configurable, finding certain settings or understanding all available functionality can sometimes take time. Additional documentation, guided setup options, and more in-platform tips could make onboarding even easier for new users. Review collected by and hosted on G2.com.

What problems is Neto by Maropost solving and how is that benefiting you?

Neto helps us manage our online store more efficiently by centralising reporting, order management, integrations, and website administration in one platform. Most of the challenges I've encountered have not been major issues but rather questions around configuration, setup, and finding the right settings, such as creating contact forms, configuring pages, or integrating external tools. Whenever I've needed assistance, the support team has been quick to respond and provide clear guidance. This has reduced the time spent troubleshooting and allowed us to focus on running the business. Having reliable support available whenever needed gives us confidence to make changes and improvements to our store without worrying about getting stuck. Review collected by and hosted on G2.com.