Total Products under this Category: 245
Last updated: October 26, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Remote Monitoring and Management, Freshservice, monday service, ClickUp, and Autotask.
Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=clickup&focus%5B%5D=autotask)
HelpMaster is an affordable, flexible and powerful help desk and ITSM toolset that is used around the world by companies to streamline business services and customer support.
PulseServe is an AI-native IT Service Management platform that replaces manual ticket triage with automated incident correlation and remediation. It combines AI-driven root cause analysis, CMDB blast-radius mapping, SLA governance, and change management in one system, with human-in-the-loop approval on any high-risk action.
Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.
Qisutu is a free and open-source ticketing, help desk and service desk platform for professional support organizations. It combines ticket management, customer and agent portals, queues, workflow automation, service and SLA management, reporting, a knowledge base and an integrated CMDB. Qisutu supports eleven languages and can be operated on an organization’s own infrastructure or professionally hosted. It is licensed under the GNU Affero General Public License version 3.0 or later.
ResolvCmd is a resolution engine built for IT service teams and MSPs. It connects to your internal knowledge sources and delivers structured, step-by-step resolutions directly inside your ticketing system. Not a chatbot. Not an assistant. A resolution engine. The system reads the ticket, matches it against your approved documentation, and injects a proposed resolution with inline source citations and confidence levels. Your team members confirm, edit, or apply, inside the workflow they already use. How it works: 1. A ticket arrives in your ticketing system, and the tech needs the runbook 2. Tech clicks "Resolv" in the ResolvCmd sidebar 3. ResolvCmd scans the context 4. Matches against your connected knowledge sources 5. Produces a proposed resolution with source-linked steps and a confidence level 6. A team member applies the resolution and closes the ticket Available today: - Web app - Confluence - Google Drive - Document upload (PDF, DOCX, Markdown) Coming May 2026: - Zendesk sidebar - ConnectWise pod - Hudu - IT Glue Features: - Structured resolutions with inline source citations - Hybrid search across every connected knowledge source - Confidence levels on every proposed resolution (HIGH, MEDIUM, LOW) - Fast Resolution and Detailed Resolution modes - Suggested Reply drafts for customer-facing responses - Sensitive data redaction - Per-resolution pricing with unlimited team members on every plan - Tenant-isolated data, your knowledge stays yours, delete at any time Knowledge Studio: Knowledge Studio uses your resolution data to improve the documentation it runs on. Every resolution teaches ResolvCmd something about your knowledge base, and that feedback surfaces as three distinct capabilities: - Knowledge Health scores every knowledge source in your library. It flags topics where resolutions land with low confidence, sources that have gone stale, and gaps where your team keeps asking questions with no documented answer. Free on every plan. - Improve Documentation rewrites existing sources with structured improvement suggestions drawn from real ticket context, so outdated SOPs get corrected against what your team actually sees in the field. - Create Documentation builds new articles from topics your team has solved repeatedly but never written down, turning tribal knowledge into approved documentation your whole team can use. Your documentation gets better the more you use ResolvCmd. Onboarding new customers in cohorts. Request early access to join the next cohort.
Rexpondo is a professional, "Made in Italy" Service Desk and ITSM platform designed for IT support, team management, and enterprise-grade customer service. Originally built on an OTRS foundation, Rexpondo evolves the concept of ticketing into a complete and highly flexible Service Management solution. Key Modules & Features: -Advanced Ticketing: Optimized management of internal and external requests with SLA monitoring and intelligent ticket assignment. -Full ITSM System: Integration of ITIL best practices, including CMDB, Process, and Change Management to organize corporate IT infrastructure. -AI & Automation: AI agents based on LLM models to provide 24/7 natural support, reduce response times, and automate repetitive workflows. -Business Flexibility: A solution built around specific business needs, capable of adapting to complex workflows for both Customer Service and IT operations.
Ruvylo - Technical assistant is service management software that consolidates customer information, service requests, payment tracking, and team coordination into one system for small technical teams. [redacted] dashboard displays service volume, urgency, workload, and trends. The payment tracking system records paid and outstanding amounts, and alerts flag urgent requests, unresolved jobs, and unpaid completed work. Teams can register, create profiles, and log requests in minutes. Data is stored in user-controlled workspaces, with dashboards displaying key metrics and alerts.
SBN is the central station software package that covers all IT needs of a central station from Marketing to Service. Each module is designed to support the global monitoring market featuring monitoring, Customer Service, Marketing, Purchasing, Scheduling, and Billing
ServiceFocus, our user-friendly, integrated and intelligent AI powered IT service management solution offers high-end features and capabilities that help you build structure around the lifecycle of your IT services- from definition and creation, to management and maintenance.
