ResolvCmd Reviews & Product Details

ResolvCmd is a resolution engine built for IT service teams and MSPs. It connects to your internal knowledge sources and delivers structured, step-by-step resolutions directly inside your ticketing system. Not a chatbot. Not an assistant. A resolution engine. The system reads the ticket, matches it against your approved documentation, and injects a proposed resolution with inline source citations and confidence levels. Your team members confirm, edit, or apply, inside the workflow they already use. How it works: 1. A ticket arrives in your ticketing system, and the tech needs the runbook 2. Tech clicks "Resolv" in the ResolvCmd sidebar 3. ResolvCmd scans the context 4. Matches against your connected knowledge sources 5. Produces a proposed resolution with source-linked steps and a confidence level 6. A team member applies the resolution and closes the ticket Available today: - Web app - Confluence - Google Drive - Document upload (PDF, DOCX, Markdown) Coming May 2026: - Zendesk sidebar - ConnectWise pod - Hudu - IT Glue Features: - Structured resolutions with inline source citations - Hybrid search across every connected knowledge source - Confidence levels on every proposed resolution (HIGH, MEDIUM, LOW) - Fast Resolution and Detailed Resolution modes - Suggested Reply drafts for customer-facing responses - Sensitive data redaction - Per-resolution pricing with unlimited team members on every plan - Tenant-isolated data, your knowledge stays yours, delete at any time Knowledge Studio: Knowledge Studio uses your resolution data to improve the documentation it runs on. Every resolution teaches ResolvCmd something about your knowledge base, and that feedback surfaces as three distinct capabilities: - Knowledge Health scores every knowledge source in your library. It flags topics where resolutions land with low confidence, sources that have gone stale, and gaps where your team keeps asking questions with no documented answer. Free on every plan. - Improve Documentation rewrites existing sources with structured improvement suggestions drawn from real ticket context, so outdated SOPs get corrected against what your team actually sees in the field. - Create Documentation builds new articles from topics your team has solved repeatedly but never written down, turning tribal knowledge into approved documentation your whole team can use. Your documentation gets better the more you use ResolvCmd. Onboarding new customers in cohorts. Request early access to join the next cohort.