Best Integrated Revenue and Customer Management (IRCM) for CSPs Software - Page 4

Customer Engagement System (CES)

HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business opportunities.

Data Refinery

Data Refinery (formerly Comptel Data Refinery) plays an important role in supporting the digital customer journey. It provides a layer of intelligent fast data to enable real-time decisions and actions. The software has the capacity to capture and process vast amounts of raw data in-stream.

DENmaar Guardian

Dial-Gate VoIP Billing Solution

Dial-Gate VoIP Billing Solution is a web-administered, RADIUS-based VoIP billing platform designed specifically for VoIP service providers. It provides authentication, authorization and accounting services to RADIUS clients that process prepaid and postpaid transactions. Its embedded CDR services allow full-featured management reporting and real time monitoring of calls.

Dynasoft Telefactura

TeleFactura is the definitive convergent Telecom CDR billing software system with Radius, Xero and Sage integrations. The modern and intuitive solution can be used for voice, VoIP, mobile MVNO, data and ISP billing, call accounting and rating, data mediation, provisioning, account reconciliation, Telecoms auditing and as Radius AAA server.

Emersion Software Systems

Emersion helps you Engage with your customers, Integrate your systems, Automate business processes and Collect payment.

Enghouse Billing as a Service

CustomCall's billing solution is provided as a turnkey, hosted product for CSPs, providing front-end order entry and account management, to back-end bill processing, invoice production and statement delivery. Clients use CustomCall's proprietary front-end applications to enter and manage customer information that includes phone numbers and enhanced services to which the customer's end user has subscribed.

Enghouse Workflow BPM

Eureka AI

Our enterprise software enables partnerships between mobile operators and leading enterprises, allowing them to provide better service to their existing customers, and gain many more at the same time. Our global team of data scientists, engineers & product managers are dedicated to unlocking this depository of human activity, because better understanding leads to better decisions, and better outcomes for all.

Evrchat Professional Services

Evrchat Professional Services offers Managed Service Providers (MSPs) a unified, AI-powered platform designed to accelerate growth, enhance customer retention, and improve operational efficiency. This service facilitates the seamless deployment, customization, and integration of Evrchat within AWS environments, ensuring secure, scalable, and automated workflows that reduce operational friction and boost client engagement. Key Features and Functionality: - AWS Integration: Expert guidance on integrating Evrchat with AWS-hosted serverless container-based applications and services, including ECS, ECR, SQS, and SNS. - Automation of Support Workflows: Streamlining customer support and ticketing processes through automation, reducing manual intervention and enhancing response times. - AI-Driven CRM Insights: Enhancing CRM and sales pipeline visibility by leveraging AI-driven insights, enabling data-informed decision-making. - Tailored AWS Infrastructure Support: Achieving faster time-to-value from Evrchat through customized AWS infrastructure and support, aligning with AWS-native services and best practices. Primary Value and Solutions Provided: Evrchat Professional Services empowers MSPs to transform their service delivery models by aligning sales and support functions within a single, powerful AI-driven platform. This alignment leads to increased productivity and efficiency, allowing MSPs to focus on growth and client satisfaction. By automating workflows and integrating seamlessly with AWS services, Evrchat reduces operational friction, enhances client engagement, and drives long-term business outcomes.

EZ BILL ASP

EZBILL CLOUD offers you all the features and functions of an in-house system without the cost and headaches of hardware, software, and additional personnel.

HORISEN Inventory platform

HORISEN Inventory Platform is a professional, API-first solution designed to unify your entire inbound number trading business. From one dashboard, messaging technologists can manage supplier, customer, and product price lists, apply smart pricing logic, and control margins at scale. Built for performance and precision, the platform eliminates pricing fragmentation, streamlines contract handling, and integrates effortlessly with the broader HORISEN Messaging Ecosystem and any existing telecom infrastructure. It eliminates manual workflows and enables centralized, fully automated lifecycle management of number inventory and pricing logic. Available in the cloud or on-premise, it is the perfect fit for MNOs, MVNOs, SMS Aggregators, CPaaS Providers, Voice Carriers, and number trading experts looking to scale smart.

iBill.io

ibill.io is billing software for online service providers.

IconRadius

IconRadius is a cloud-based ISP billing and customer management platform built specifically for Internet Service Providers (ISPs), WISPs, and telecom operators. Designed to automate and streamline daily operations, IconRadius simplifies everything from subscriber onboarding to revenue tracking. With IconRadius, ISPs can manage both prepaid and postpaid billing with GST-compliant invoicing, flexible billing cycles, and automatic renewal notifications. The system integrates seamlessly with major payment gateways, enabling fast and secure online payments for customers. What sets IconRadius apart is its built-in CRM and support ticketing, helping ISPs deliver responsive customer service and reduce churn. Field engineers can use the mobile app to manage on-site tasks, track network issues, and update service statuses in real time. The platform also offers robust network monitoring features, allowing providers to detect outages, bandwidth throttling, or service interruptions before they impact users. With tools for bandwidth control, IP pool management, and session tracking, ISPs can gain full visibility and control over their network. Real-time analytics and reports give operators insights into revenue, subscriber behavior, and technical performance—empowering data-driven decisions. Key Features: Automated billing for prepaid/postpaid plans GST-compliant invoicing Integrated payment gateways Network monitoring and bandwidth control Support ticketing system Mobile app for field engineers Real-time analytics and reporting Subscriber management and CRM Customizable plans, packages, and user roles Seamless third-party integrations via APIs Whether you're a growing ISP or a large-scale telecom operator, IconRadius helps reduce manual workload, improve customer experience, and scale your operations effortlessly.

Infinity