IconRadius Reviews & Product Details

IconRadius is a cloud-based ISP billing and customer management platform built specifically for Internet Service Providers (ISPs), WISPs, and telecom operators. Designed to automate and streamline daily operations, IconRadius simplifies everything from subscriber onboarding to revenue tracking. With IconRadius, ISPs can manage both prepaid and postpaid billing with GST-compliant invoicing, flexible billing cycles, and automatic renewal notifications. The system integrates seamlessly with major payment gateways, enabling fast and secure online payments for customers. What sets IconRadius apart is its built-in CRM and support ticketing, helping ISPs deliver responsive customer service and reduce churn. Field engineers can use the mobile app to manage on-site tasks, track network issues, and update service statuses in real time. The platform also offers robust network monitoring features, allowing providers to detect outages, bandwidth throttling, or service interruptions before they impact users. With tools for bandwidth control, IP pool management, and session tracking, ISPs can gain full visibility and control over their network. Real-time analytics and reports give operators insights into revenue, subscriber behavior, and technical performance—empowering data-driven decisions. Key Features: Automated billing for prepaid/postpaid plans GST-compliant invoicing Integrated payment gateways Network monitoring and bandwidth control Support ticketing system Mobile app for field engineers Real-time analytics and reporting Subscriber management and CRM Customizable plans, packages, and user roles Seamless third-party integrations via APIs Whether you're a growing ISP or a large-scale telecom operator, IconRadius helps reduce manual workload, improve customer experience, and scale your operations effortlessly.