Burq is a last-mile delivery orchestration platform built for retailers, brands, and marketplaces that need to offer fast, reliable local delivery without building and managing it themselves.
Burq connects to hundreds of delivery providers across the US and Canada through a single integration. Instead of negotiating, onboarding, and monitoring providers one at a time, teams get one connection to a broad delivery network and an intelligent layer that decides how every order should move — based on cost, promised delivery window, item type, pickup location, and real-time provider performance.
What Burq does
Launch delivery from anywhere you hold inventory. Dispatch same-day, scheduled, or recurring deliveries from retail stores, distribution centers, dark stores, or 3PL locations. Support standard parcel-sized orders alongside big-and-bulky items that require two-person handling, appointment windows, or specialized equipment.
Automate provider selection. Every order is matched to the delivery provider best suited to fulfill it, using live pricing, capacity, historical reliability, and service requirements rather than fixed routing rules. Set your own guardrails — preferred providers, cost ceilings, service-level requirements, or geographic rules — and Burq works within them.
Manage exceptions before customers notice. Burq monitors deliveries in flight and acts on problems automatically: reassigning orders when a provider falls through, escalating delays, flagging at-risk deliveries, and triggering refund or credit workflows when service commitments aren't met.
Own the customer experience. Branded tracking pages, proactive status notifications, delivery windows at checkout, tip collection, and proof of delivery keep your brand present from order confirmation through handoff — not the delivery provider's.
Report on what actually matters. Dashboards and exportable analytics cover on-time performance, cost per delivery, exception rates, provider-level reliability, and performance by location or region, so operations and finance teams work from the same numbers.
Pulse AI
Pulse AI is Burq's intelligence layer, and it orchestrates the entire dispatch journey rather than simply monitoring it. Pulse AI evaluates delivery options at the moment of dispatch, adapts as conditions change, intervenes on deliveries that are trending off track, and surfaces the reasoning behind its decisions so operators can see why an order was routed the way it was. That explainability matters: teams accountable for delivery outcomes need to understand and adjust the logic, not just accept an output.
Built for how retail teams actually operate
Multiple integration paths. Start in the Burq dashboard with no engineering work, integrate directly through the Burq API, embed Burq's UI into an existing operator workflow, or hand off deliveries through a shareable link or QR code. Most teams begin with the lightest option and expand as volume grows.
Multi-location and multi-brand controls. Manage many stores, banners, or business units under one account, with location-level settings, permissions, and reporting.
Fast implementation. Because provider relationships, coverage, and pricing already sit inside Burq, teams typically go live in a fraction of the time required to contract and integrate providers individually — and can add markets or providers without new integration work.
Who uses Burq
Grocery and convenience retailers offering same-day and on-demand fulfillment
Home improvement, furniture, and appliance retailers moving big-and-bulky orders
Specialty and multi-location retail brands adding local delivery to ecommerce
Pharmacy, health, and wellness businesses with time- and compliance-sensitive deliveries
Marketplaces and platforms embedding local delivery for their own merchants
3PLs and logistics providers extending final-mile coverage
Why teams choose Burq
Neutrality by design. Burq doesn't own delivery capacity, which means there's no incentive to route your orders anywhere except the provider that will serve them best. Recommendations follow performance and cost, not internal utilization targets.
Delivery as a decision, not a cost center. Delivery speed, reliability, and promise accuracy influence conversion, basket size, and repeat purchase. Burq treats each dispatch as a decision with commercial consequences — choosing where an order should originate and which fulfillment path it should take based on real-time performance, profitability, and flexibility.
Scales with the business. Add locations, categories, and markets without renegotiating provider contracts or rebuilding integrations. Coverage expands as your footprint does.
Burq was named to Fast Company's Best Workplaces for Innovators list in 2025.
Learn more at burqup.com.
Who Is the Company Behind Burq?
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Seller: Burq
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Year Founded: 2021
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HQ Location: N/A
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LinkedIn® Page: www.linkedin.com
79 employees on LinkedIn®
