Top Free Contact Center Software - Page 6

Alohub

Alohub is an AI Contact Center & CPaaS platform providing voice, messaging, AI and communication automation for businesses and AI agents in Vietnam. Alohub là nền tảng AI Contact Center & CPaaS cung cấp hạ tầng Voice, Messaging, AI và Automation cho doanh nghiệp và AI Agent tại Việt Nam.

ApexSmartAI

ApexSmartAI is a 24/7 AI answering service for small business owners in the United States - built for HVAC, plumbing, electrical, roofing, garage door, pest control, general contractors and property management companies. Every call a service business misses while the crew is on a job, after hours or on weekends is a job that can go to a competitor. ApexSmartAI works as an HVAC answering service, a plumber answering service, an electrician answering service, a roofing answering service and a property management answering service: calls are answered 24/7, so callers always reach someone and the business gets the details right away. Bilingual answering service - English and Spanish: Callers are answered in English or Spanish, so Spanish-speaking customers are served in their own language, day or night. How it works: The business keeps its existing phone number - the one on its trucks, website and Google listing. Calls are forwarded to the answering service only when nobody picks up, only after hours, or all the time, depending on what the owner chooses. Forwarding is set up together with the owner on a short call and tested live, and one code turns it off at any time. What happens on each call: The receptionist greets callers with the business name, collects the information the owner wants (such as name, callback number, service address and reason for the call) and follows the owner's rules for urgent situations. The caller's details are sent to the owner by text and email right away. Built around each business: Language, voice, receptionist name, greeting, services, hours, service area, common questions and escalation rules are all set up for the specific business. Simple pricing: $385 per month with 500 minutes included and $0.43 per additional minute. No setup fee, no long-term contract, month-to-month. The first 7 days from go-live are free.

Aurionx AI

Aurionx is the first of it's kind real time voice ai creation and deployment software. There is no setup fee and 500 minutes are included for new signups. REAL TIME AI - replies for smoother, more natural, conversations. NODE EVALUATORS - Test conversation logic at every level to ensure quality. DETAILED VIEW - Full visibility into conversations via shareable links. KNOWLEDGE BASE - Enhanced accuracy with RAG-powered retrieval. TONE CONTROL - Adapt brand voice dynamically within each node. SMART SCORING - Performance scoring based on expected answers.

AVA by NexAIS

AVA by NexAIS is an AI phone receptionist built for small and medium-sized businesses in Canada and the US. She answers every call 24/7 in a natural voice, captures the caller's name, number and request, books appointments into the business calendar, and texts the owner a summary right after each call. AVA speaks English, Farsi, Mandarin, Arabic and Spanish, and responds in the language the caller starts with. She recognizes returning callers, transfers urgent calls to a human, and on higher plans connects every conversation to a built-in CRM for follow-up. Plans start at $197 CAD/month, and every new client starts with a free first week. NexAIS is based in Richmond Hill, Ontario.

Avant One

Avant One is an AI-powered customer operations platform designed to unify case management, proactive customer engagement, and collections into a single, cohesive system. Tailored for regulated and service-intensive industries such as banking, insurance, healthcare, telecommunications, and fintech, Avant One addresses the challenges of fragmented customer service tools by consolidating essential functions into one platform.

BlueTweak

BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses.

Call Center

Instadesk Call Center is a cloud-based contact center software solution that unifies inbound and outbound voice operations with AI-powered automation, omnichannel support, and native CRM integration. It is designed for global enterprises and customer support teams that manage high call volumes across multiple time zones and regions. The platform provides a single agent workspace that displays customer data, order history, and ticket status automatically when a call arrives. Key use cases include: Inbound call management – skill-based and IVR routing matches callers to the right agent by language, workload, or customer priority Outbound call campaigns – predictive dialing, smart retry logic, and number detection for sales follow-ups and notifications Omnichannel support – integrates voice, chat, email, and WhatsApp into one unified dashboard Performance monitoring – real-time dashboards track queue length, wait times, and agent availability Core features of Instadesk Call Center include: Global line coverage with 99.95% SLA and elastic scaling to handle call spikes without dropped calls Native CRM integration with Salesforce, HubSpot, Zoho, and other platforms for automatic screen pops and context preservation AI-powered agent assist that suggests knowledge articles and auto-fills ticket fields during live calls Skill-based and IVR routing that directs callers based on agent expertise, language, and current workload Real-time monitoring and quality inspection allowing supervisors to listen, coach, and generate compliance reports Callback queuing that lets customers request a return call instead of waiting on hold Cloud deployment with public, private, or hybrid options and rapid setup within hours The system supports 30+ languages and 56 accents with real-time translation. It integrates with existing telephony infrastructure via SIP trunking or cloud PBX and requires no on-premise hardware. Instadesk Call Center serves industries including e-commerce, financial services, logistics, manufacturing, and healthcare. The platform offers elastic scaling for seasonal call volume spikes and supports remote and distributed agent teams across multiple locations.

Caller Desk

Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process.

Average Rating: 5.0/5.0

Total Reviews: 3

Call Welcome

Call Welcome is an AI phone receptionist that helps Canadian home-service trades answer the calls they miss. It is built for owner-operators and small crews in plumbing, electrical, heating and cooling, roofing, garage doors, painting, tile, paving, landscaping, pool installation and home cleaning. The business keeps its own phone number and sets call forwarding on no answer to its Call Welcome number, so only unanswered calls reach the receptionist. The receptionist tells every caller it is an AI and that the call is transcribed, answers questions from the business's profile, and takes down what the caller needs. Each message is texted to the owner and saved in an online inbox with the call's transcript. Key features: - Answers missed calls at any hour, on the business's existing number - Takes the caller's name, callback number, address, the job, urgency and best time to call back - Flags the emergencies the owner defines and can put them straight through to the owner's phone - Gives safety instructions on gas and life-safety calls and sends the owner a safety text - Answers questions about hours, service area and services, and declines sales calls - Books visits into the owner's Outlook or Google calendar during the call (Standard and Pro) Each trade starts from its usual services and emergencies, which the owner can change in the portal. The portal shows every call with its type, outcome, length and transcript, and lets the owner block numbers. Calls are not recorded, and transcripts and messages are stored in Canada. Call Welcome is for Canadian businesses and works with any Canadian mobile or landline that supports conditional call forwarding. Plans are priced by minutes: Starter at $99 CAD a month with 400 minutes, Standard at $199 with 800, and Pro at $299 with 1,200, plus tax. Every plan starts with a 14-day free trial, billed only if the receptionist is live by then, with no contract. On the Standard and Pro plans, the receptionist also books visits into the owner's Outlook or Google calendar while the caller is on the line, within the hours the owner sets. Field service software is coming soon.

ContactShip

ContactShip is a contact center platform where AI agents and people work on the same phone calls and WhatsApp conversations. Voice agents answer and make calls in Spanish, with more than 150 voices and accents and a response time of about 1.5 seconds. They book appointments in Google Calendar, answer from your documents (PDF, DOCX, XLSX, CSV or TXT), qualify leads and transfer the call to a person when it should. Every call is recorded, transcribed and summarized. WhatsApp agents answer and follow up in the same inbox your team uses for calls, Instagram and Messenger, with queues, skill-based routing and a softphone for the human team. Run call and WhatsApp campaigns, move contacts through pipelines, and send webhooks to Make, n8n or Zapier. Buy local numbers in Mexico, Colombia and Argentina (and the US and Canada) inside the app, no Twilio account needed. Plans start at USD 49 a month, with a 7-day free trial and no card.

Cuego

Cuego is an AI-powered Customer Contact Platform that brings customer conversations, customer data, knowledge, workflows, people, and AI together in one workspace. Customer service teams manage interactions across email, chat, voice, and other channels while giving both employees and AI agents the full context behind every customer conversation. Cuego connects with e-commerce platforms, CRM, ERP, logistics, and other business systems. This allows humans and AI to understand who the customer is, what happened before, what is happening now, and what needs to happen next. Unlike AI tools that only generate answers, Cuego AI agents can also take action. When permitted, they can use connected systems and workflows to autonomously complete customer service tasks within configurable rules, permissions, and escalation boundaries. When human attention is required, Cuego hands over the conversation with the complete customer context, history, and relevant data intact. Key capabilities include: * Unified customer conversations across channels * Customer profiles and interaction history * AI agents that can answer and take permitted actions * Human-in-the-loop escalation and handover * Customer service automation and workflow execution * Knowledge management * Intelligent routing * Voice, email, chat, and digital customer interactions * Integrations with e-commerce, CRM, ERP, logistics, and other business systems Cuego is built for customer service and customer experience teams that want humans and AI agents to work from the same customer context from conversation to resolution.

DeepCall

DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security.

DialNext

DialNext is a cloud contact center and business communications platform built for small and mid-sized businesses. It brings business calling, SMS, business phone numbers, call routing, IVR, call recordings, analytics, and team communication together in one platform, giving sales and support teams a central place to manage customer conversations. With DialNext, businesses can set up professional business phone numbers, make and receive inbound and outbound calls, create customized call flows, configure IVR and call routing, manage business messaging, and keep track of conversations through call history, recordings, and analytics. Teams can manage their business communications from a single workspace without relying on traditional phone systems or on-premise contact center infrastructure. Calling and Contact Center: DialNext provides the tools businesses need to manage customer calls, including inbound and outbound calling, call routing, IVR, call transfers, voicemail, call recording, business hours, and customizable call flows. Teams can configure communication workflows around their business and route customers to the right person or department. Business Messaging: DialNext brings business SMS alongside voice communication, allowing teams to communicate with customers through calls and messages within the same platform. This can support sales follow-ups, customer support, appointment-related communication, and everyday business messaging. Business Phone Numbers: Businesses can provision and manage dedicated phone numbers for their teams and use them for professional customer communication. DialNext is designed for businesses that need reliable business numbers without having to manage traditional phone infrastructure. Team Communication and Workflows: DialNext helps teams organize customer conversations across agents and departments. Managers can configure routing rules, working hours, call flows, and team availability to help incoming conversations reach the appropriate people. CRM and Business Integrations: DialNext connects with CRM and other business applications, helping teams keep calling and messaging connected to the tools they already use. This allows sales and support teams to incorporate customer communication into their existing workflows rather than managing it separately. Built for Growing Businesses: DialNext is designed for businesses that have outgrown basic business phone services but don't necessarily need the complexity of traditional enterprise contact center systems. Whether a company needs a professional phone system, sales calling and follow-ups, customer support calling, business SMS, or a more structured contact center setup, DialNext provides the communication tools in one modern workspace. DialNext is built with a focus on making business communication easier to set up, manage, and scale, giving growing teams the infrastructure they need to stay connected with their customers.

Distrobird

Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales.

Easedial

EaseDial is a comprehensive cloud-based communications platform that integrates business phone systems, contact center solutions, and AI-driven communication tools into a unified interface. Designed to streamline both internal and external communications, EaseDial caters to businesses seeking a scalable and efficient solution without the complexities of managing multiple vendors or on-premise hardware. At its core, EaseDial offers a Unified Communications as a Service (UCaaS) platform, providing employees with cloud-based phone extensions accessible via softphones, browsers, or mobile devices. This setup eliminates the need for traditional hardware, allowing teams to make and receive calls from any location. Key features include auto-attendant for automated call greetings and menu routing, voicemail with transcription services, and business SMS capabilities, enabling seamless communication across various channels. For organizations managing customer interactions, EaseDial's Contact Center as a Service (CCaaS) platform delivers robust tools for handling inbound and outbound communications. Features encompass interactive voice response (IVR) systems, call queues with real-time monitoring, skills-based routing to connect customers with the most appropriate agents, and a campaign dialer supporting preview, progressive, and predictive dialing modes. Supervisors benefit from live monitoring tools, including listen, whisper, and barge functionalities, as well as comprehensive analytics and reporting to assess agent performance and customer satisfaction. EaseDial's AI Communications suite enhances operational efficiency by automating routine tasks and providing real-time support. The AI Voice Agent can answer inbound calls, understand caller intent, retrieve relevant information, and either resolve inquiries or transfer calls to human agents with full context. Additionally, AI-driven transcription and sentiment analysis tools offer real-time insights into customer interactions, enabling supervisors to monitor conversations and identify areas for improvement without manual review. Video conferencing is seamlessly integrated into the platform, offering high-definition video meetings with screen sharing, recording, and AI transcription capabilities. This feature supports both internal team collaborations and external client meetings without the need for separate applications or subscriptions. EaseDial's modular design allows businesses to select and combine services that best fit their operational needs. Whether implementing a cloud business phone system, a comprehensive contact center solution, or AI-enhanced communication tools, organizations can tailor the platform to their specific requirements. The centralized admin portal simplifies user management, call routing configurations, and access to analytics, providing a cohesive and user-friendly experience. In summary, EaseDial delivers a versatile and scalable communications solution that unifies business phone services, contact center operations, and AI-driven tools into a single platform. By consolidating these services, businesses can enhance communication efficiency, improve customer engagement, and adapt to evolving operational demands without the burden of managing disparate systems or hardware.