# Top Free Contact Center Software - Page 6 ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 345 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,300+ Authentic Reviews - 345+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Talkdesk, Genesys Cloud CX, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringover) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-04T17%3A13%3A44Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ffree%3Fpage%3D6&secure%5Btoken%5D=d0df61c2205ff1b2e6283a837ef42f2463676040272a79af80986ca9b367c7ff&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [BlueTweak](https://www.g2.com/products/bluetweak/reviews) BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses. #### Who Is the Company Behind BlueTweak? - **Seller:** [BlueTweak](https://www.g2.com/sellers/bluetweak) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c43a7048734fe0d693f40ec247b86964a16c8b22ca9989a3816f448c6f529ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluetweak%2F&secure%5Burl_type%5D=linkedin_company_website) ### [Call Center](https://www.g2.com/products/zkj-technology-call-center/reviews) Instadesk Call Center is a cloud-based contact center software solution that unifies inbound and outbound voice operations with AI-powered automation, omnichannel support, and native CRM integration. It is designed for global enterprises and customer support teams that manage high call volumes across multiple time zones and regions. The platform provides a single agent workspace that displays customer data, order history, and ticket status automatically when a call arrives. Key use cases include: Inbound call management – skill-based and IVR routing matches callers to the right agent by language, workload, or customer priority Outbound call campaigns – predictive dialing, smart retry logic, and number detection for sales follow-ups and notifications Omnichannel support – integrates voice, chat, email, and WhatsApp into one unified dashboard Performance monitoring – real-time dashboards track queue length, wait times, and agent availability Core features of Instadesk Call Center include: Global line coverage with 99.95% SLA and elastic scaling to handle call spikes without dropped calls Native CRM integration with Salesforce, HubSpot, Zoho, and other platforms for automatic screen pops and context preservation AI-powered agent assist that suggests knowledge articles and auto-fills ticket fields during live calls Skill-based and IVR routing that directs callers based on agent expertise, language, and current workload Real-time monitoring and quality inspection allowing supervisors to listen, coach, and generate compliance reports Callback queuing that lets customers request a return call instead of waiting on hold Cloud deployment with public, private, or hybrid options and rapid setup within hours The system supports 30+ languages and 56 accents with real-time translation. It integrates with existing telephony infrastructure via SIP trunking or cloud PBX and requires no on-premise hardware. Instadesk Call Center serves industries including e-commerce, financial services, logistics, manufacturing, and healthcare. The platform offers elastic scaling for seasonal call volume spikes and supports remote and distributed agent teams across multiple locations. #### Who Is the Company Behind Call Center? - **Seller:** [ZKJ Technology](https://www.g2.com/sellers/zkj-technology-87a3439b-9bc7-4598-8751-007cf354d4b9) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Caller Desk](https://www.g2.com/products/caller-desk/reviews) Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Caller Desk? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Caller Desk? - **Seller:** [Caller Desk](https://www.g2.com/sellers/caller-desk) - **Year Founded:** 2016 - **HQ Location:** NOIDA, IN - **Twitter:** @CallerDesk 51 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=94be94e31bd245dc5c209c107857069f88c5d5d50e787a43ee94001f5394d46d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallerdesk%2F&secure%5Burl_type%5D=linkedin_company_website) 98 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 33% Large, 33% Medium #### What Do G2 Reviewers Say About Caller Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **call automation** features of Caller Desk extremely beneficial for their daily tasks. - Users value the **seamless communication integration** of Caller Desk, ensuring all interactions remain well-organized. - Users value the **seamless CRM integration** of Caller Desk, keeping all communications well-organized and efficient. - Users appreciate the **easy integrations** of Caller Desk, ensuring all communication is seamlessly organized with their CRM. - Users find the **variety of features and call automation** in Caller Desk to be extremely beneficial for their needs. ##### Cons - The comprehensive setup process of Caller Desk can be **difficult and time-consuming** , potentially frustrating users trying to get started. - Users note a **learning curve** to master Caller Desk's features, though support helps make it manageable. - Users find the **setup process time-consuming** , though it ensures everything is configured properly for optimal use. - Users find the **time-consuming setup process** ensures proper configuration but can be frustrating due to the delay. #### What Are Recent G2 Reviews of Caller Desk? **["Seamless Integration with CRM Tools"](https://www.g2.com/survey_responses/caller-desk-review-10372487)** **Rating:** 5.0/5.0 stars _— Pa-one N._ [Read full review](https://www.g2.com/survey_responses/caller-desk-review-10372487) **["Great features but some learning curve"](https://www.g2.com/survey_responses/caller-desk-review-10411678)** **Rating:** 5.0/5.0 stars _— Tarun S._ [Read full review](https://www.g2.com/survey_responses/caller-desk-review-10411678) ### [DeepCall](https://www.g2.com/products/deepcall/reviews) DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security. #### Who Is the Company Behind DeepCall? - **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com) - **Year Founded:** 2011 - **HQ Location:** Jaipur, IN - **Twitter:** @SarvOfficial 4,190 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website) 249 employees on LinkedIn® ### [Dialbird](https://www.g2.com/products/dialbird/reviews) Dialbird is an AI-powered business phone system for modern teams, built on VoIP. It helps growing businesses manage calls, messages, automation, and internal collaboration in one place. As businesses scale, the phone is often the first customer communication channel to break. Calls spread across personal mobiles. Messages sit in separate tools. Follow-ups depend on memory. Conversations are not always handled consistently. This can lead to slower responses, missed opportunities, poor customer experience, and lost revenue. Dialbird gives teams a more organised way to answer faster, stay aligned, automate communication, and manage follow-ups. Teams can get local virtual phone numbers, port existing numbers, and choose shared or private business numbers. Dialbird works across web, iOS, and Android, with activity kept in sync. Key capabilities include: • Customer communication: Manage business calls, SMS, RCS messaging, shared numbers, private numbers, and conversation history. • Call operations: Design call routing, IVR menus, greetings, auto-replies, and call flows around how your team operates. • Live call handling: Run conference calls, group calls, warm and cold transfers, and live call merges with teammates or AI voice agents. • Team collaboration: Use internal messaging, huddles, and team tagging to coordinate around customer conversations. • AI and integrations: Use AI voice agents to support call flows, capture caller details, create call summaries, assist with note-taking, and hand off to team members when needed. Connect Dialbird with your CRM and daily tools to sync contacts, show caller context, log conversations, and keep teams aligned. Used by 500+ small and mid-sized businesses, including sales and support teams, clinics, and service companies that need more structure than a lightweight phone app, without the cost or complexity of a legacy phone system. #### Who Is the Company Behind Dialbird? - **Seller:** [Dialbird](https://www.g2.com/sellers/dialbird) - **Year Founded:** 2026 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6ef687404862d507c3273053bd5f132a13a597ff94fbf1a90049a2f8dd72446&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialbird&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Distrobird](https://www.g2.com/products/distobird-distrobird/reviews) Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales. #### Who Is the Company Behind Distrobird? - **Seller:** [Distobird](https://www.g2.com/sellers/distobird) - **Year Founded:** 2020 - **HQ Location:** Alexandria, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f81d5e2f97907ad94aa3f4d756b1611e24f0f65f9331e9296ea81fe77e0be0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdistrobird&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [HoduPBX- IPPBX Software](https://www.g2.com/products/hodupbx-ippbx-software/reviews) HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software #### Who Is the Company Behind HoduPBX- IPPBX Software? - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft 1,057 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website) 68 employees on LinkedIn® ### [iCallify](https://www.g2.com/products/icallify/reviews) iCallify provides intelligent call center software that enhances customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, real-time monitoring dashboards, and a Movable Dialer for greater agent flexibility. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. With seamless Theme Customization, businesses can create a personalized and brand-aligned interface, while built-in TCPA Compliance ensures secure and compliant customer communication. Focusing on delivering exceptional customer experiences, we offer tailored solutions to meet the unique needs of diverse industries, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset. Key Features: AI-Powered Omnichannel Contact Center Optimized for Low Bandwidth Environments Low Server Configuration Requirements Advanced Dialer Suite with Multi-Mode Campaign Control Multi-Tenant Architecture for BPO & Enterprise Use WhatsApp Business Calling Integration Dedicated WhatsApp Call Center Software with Reporting Built-in Billing System Real-Time Supervisor Control Tools Scalable Deployment (Cloud & On-Premise) Movable Dialer for flexible agent workflows Theme Customization for personalized UI/UX TCPA Compliance for secure and lawful outreach #### Who Is the Company Behind iCallify? - **Seller:** [iNextrix](https://www.g2.com/sellers/inextrix) - **Year Founded:** 2010 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1e907810e41bca31f020bddf0c91661200d0e6eef38f3a337c33ff6c60f5061&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finextrix-technologies&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® ### [KOMPaaS](https://www.g2.com/products/kompaas/reviews) KOMPaaS is a telecommunications platform that allows B2B customers to connect telephony software products and services in real-time: Virtual PBX with more than 200 useful functions, Geographic and Nomadic numbers, Chatbots, Automated calls, Multichat, Authentication (Confirmation Call) and other necessary services to automate the processes of interaction with customers. We are a registered telecom operator in four European countries: Austria, Hungary, Germany and Slovakia. The regulator has given us a numbering capacity of more than 50K fixed numbers, which we can connect using SIP Trunk. #### Who Is the Company Behind KOMPaaS? - **Seller:** [KOMPaaS.tech - Communication platform as a service for solving daily business tasks](https://www.g2.com/sellers/kompaas-tech-communication-platform-as-a-service-for-solving-daily-business-tasks) - **Year Founded:** 2016 - **HQ Location:** Wien, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28250a14b7b7d6abba93de2454cb7fc264cfaf5e5f3c1700a39ffc68e616fc25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkompaastech%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® ### [Mobile Connect for Amazon Connect](https://www.g2.com/products/mobile-connect-for-amazon-connect/reviews) Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS. #### Who Is the Company Behind Mobile Connect for Amazon Connect? - **Seller:** [ideal systems](https://www.g2.com/sellers/ideal-systems) - **Year Founded:** 1997 - **HQ Location:** Vilvoorde, BE - **Twitter:** @idealsystems 75 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3141288b16241b25c3286879c50c79ef05c0166c5c1558e5b9daf4cc80e67709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fideal-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® ### [NEONNOW](https://www.g2.com/products/neonnow/reviews) NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth. #### Who Is the Company Behind NEONNOW? - **Seller:** [CloudWave Customer Experience Experts](https://www.g2.com/sellers/cloudwave-customer-experience-experts) - **Year Founded:** 2013 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5150a37378f97de007e5146eb62c6652ef2c96fff47e4455abd1b1c043f7640&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudwave-au%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [OPINATOR](https://www.g2.com/products/opinator/reviews) Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate OPINATOR? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind OPINATOR? - **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041) - **Year Founded:** 2010 - **HQ Location:** Madrid, Community of Madrid - **Twitter:** @OPINATOR\_CX 4,976 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ee570b4b07d41d8f3914cd8dd79f25b3e50a1112a4cb417374b7f69238d5b74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopinator&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking - **Company Size:** 54% Large, 31% Medium #### What Are Recent G2 Reviews of OPINATOR? **["Taking our Experience Management to the Next Level!"](https://www.g2.com/survey_responses/opinator-review-4617602)** **Rating:** 5.0/5.0 stars _— Ralph V._ [Read full review](https://www.g2.com/survey_responses/opinator-review-4617602) **["The Greatest Experience Management Solution"](https://www.g2.com/survey_responses/opinator-review-4619775)** **Rating:** 5.0/5.0 stars _— Juan Carlos D._ [Read full review](https://www.g2.com/survey_responses/opinator-review-4619775) #### What Are G2 Users Discussing About OPINATOR? - [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for) ### [Smartz Solutions](https://www.g2.com/products/smartz-solutions/reviews) Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time. #### Who Is the Company Behind Smartz Solutions? - **Seller:** [Smartz Solutions](https://www.g2.com/sellers/smartz-solutions) - **Year Founded:** 2006 - **HQ Location:** Port Louis, MU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=312ac6421c9d36317ea209bb23f7f69c4fb8be2519ac8fdd6fd70b7156ee749e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartzsolutions&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® ### [Spoke Phone](https://www.g2.com/products/spoke-phone/reviews) Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop. **Average Rating:** 3.8/5.0 **Total Reviews:** 4 #### How Do G2 Users Rate Spoke Phone? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Spoke Phone? - **Seller:** [Spoke Network](https://www.g2.com/sellers/spoke-network) - **Year Founded:** 2016 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c378e0b2e70a47ca39ea151554ce26a94fee8fcfa90062fb836907cd4e28dbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspokephone%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small #### What Are Recent G2 Reviews of Spoke Phone? **["The Phone System in the world"](https://www.g2.com/survey_responses/spoke-phone-review-9350955)** **Rating:** 5.0/5.0 stars _— Martin G._ [Read full review](https://www.g2.com/survey_responses/spoke-phone-review-9350955) **["Finally! A well designed Twilio integrated phone app that is easy and has it all!"](https://www.g2.com/survey_responses/spoke-phone-review-5209728)** **Rating:** 5.0/5.0 stars _— Zeth O._ [Read full review](https://www.g2.com/survey_responses/spoke-phone-review-5209728) #### What Are G2 Users Discussing About Spoke Phone? - [What is Spoke Phone used for?](https://www.g2.com/discussions/what-is-spoke-phone-used-for) - [Does spoke cost money?](https://www.g2.com/discussions/does-spoke-cost-money) - [What is Spoke mobile?](https://www.g2.com/discussions/what-is-spoke-mobile) - [Does Spoke have an app?](https://www.g2.com/discussions/does-spoke-have-an-app) - 1 comment ### [Teldrip Signal](https://www.g2.com/products/teldrip-signal/reviews) Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools. #### Who Is the Company Behind Teldrip Signal? - **Seller:** [Teldrip](https://www.g2.com/sellers/teldrip) - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac91562adad9e9bff4090ad2ebb57f7e3707b11cb3620eaed7166bd059edfcce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteldrip&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® - **Ownership:** Teldrip - **Phone:** +18552397670 #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Teldrip Signal? **["Best Cloud Telephony Platform"](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)** **Rating:** 5.0/5.0 stars _— Anubhav M._ [Read full review](https://www.g2.com/survey_responses/teldrip-signal-review-13133733) - [‹ Prev‹ Prev](/categories/contact-center/free?order=g2_score&page=5#product-list) - [1](/categories/contact-center/free?order=g2_score#product-list) - [2](/categories/contact-center/free?order=g2_score&page=2#product-list) - [3](/categories/contact-center/free?order=g2_score&page=3#product-list) - [4](/categories/contact-center/free?order=g2_score&page=4#product-list) - [5](/categories/contact-center/free?order=g2_score&page=5#product-list) - 6 - [7](/categories/contact-center/free?order=g2_score&page=7#product-list) - [Next ›Next ›](/categories/contact-center/free?order=g2_score&page=7#product-list) Spotlight Categories [SaaS Backup Software](https://www.g2.com/categories/saas-backup) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Themes](/categories/contact-center/themes)