Best Chatbots Software - Page 38

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 779

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: DocsBot (+8.33%) - Among all products in this category, DocsBot recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,400+ Authentic Reviews
  • 779+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

FluidTalk

FluidTalk is an AI chatting engine for creators and agencies handling more inbound messages than a team can answer. You build an AI Character once, giving her a name, an age, a job, a home city and a few lines in her own voice. That setup runs across every account you connect, keeping the same personality everywhere while treating each conversation separately. Conversations follow a funnel you design. You create phases in a visual builder, and a gate sits between each one. A gate opens only when the lead does something real, such as sharing their city or their job. Your link exists only in the final phase, so it cannot be sent early. FluidTalk writes the messages and your sending tool delivers them, so it works across Instagram, X, Tinder, Bumble, Threads, TikTok, Snapchat and Reddit through partner tools, or with your own software via the API. Team seats, human handoff with full chat history, and analytics per Character are included. Usage based pricing, free plan available.

Who Is the Company Behind FluidTalk?

Fobi

Turn Google Forms into conversational AI chat bots, and easily embed them on your website.

Who Is the Company Behind Fobi?

Fragfix

Fragfix is an AI chatbot platform that answers customer inquiries using uploaded PDF documents like price lists, FAQs, and service descriptions, ensuring accurate responses without internet data. Available 24/7, it handles questions outside business hours. Setup involves uploading PDFs, configuring settings via a dashboard, and embedding a code snippet on a website. The platform supports up to 50 PDFs with a total size of 100 MB. If answers aren't found in the files, the chatbot directs users to contact the business. Fragfix prioritizes data privacy, with conversations deleted after two days and ratings removed after 90 days. It operates on European servers, is GDPR-compliant, and includes a data processing agreement. Visitors can ask freeform questions, with optional suggested queries to boost engagement. Feedback ratings help identify documentation gaps. The chatbot can be embedded on up to 20 websites per account.

Who Is the Company Behind Fragfix?

Frankly

Frankly enables users and communities to access and interact with your organisation in a new and engaging way, in a variety of languages and interfaces.

Who Is the Company Behind Frankly?

freeAIchat.bot

Free AI chatbot for small business websites. Answers visitor questions, captures leads, and hands off follow-ups to your team.

Who Is the Company Behind freeAIchat.bot?

Fulply

The platform learns from website content, PDFs, and custom text to provide answers based on user-provided information. If the chatbot cannot respond, it acknowledges the limitation and offers a contact form for follow-up. Supporting multilingual interactions, it allows visitors to communicate in their preferred language, regardless of the website's primary language. Easily integrated into WordPress, Wix, Shopify, Squarespace, or custom websites without technical skills, it offers customization options like colors, avatars, welcome messages, and suggested questions to match brand identity. The platform collects visitor contact details via forms, sending instant email notifications with conversation history. Analytics track topics and contact rates, while automated weekly updates keep knowledge current. GDPR compliance includes consent requirements, conversation deletion after 90 days, and anti-abuse protection via Cloudflare Turnstile.

Who Is the Company Behind Fulply?

Fundamento

Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced AHT, lower ramp time and improved CSAT. Fundamento’s API-first, no-code AI stack sits at the heart of the customer contact centre ecosystem across different channels of communication, is accessible in multiple languages and can be hosted on cloud as well as on-premises. Companies can automate customer contact centers with enterprise-grade AI to improve agent and customer experience and eliminate agent errors with guided workflows, real-time assistance, on-the-job training, data capture, auto-generated customer responses, conversational intelligence and complex customer support automation. High-growth companies like IndiaMart, Disney Hotstar, Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others.

Average Rating: 4.5/5.0

Total Reviews: 3

Who Is the Company Behind Fundamento?

  • Seller: Fundamento
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @fundamentoAI
    1,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Fundamento?

Gerabot

Communication solution that makes it easy for businesses to connect with their customers. With our chat widget, customers can quickly and easily get in touch with a business directly from their website or favorite messaging apps. Our solution is designed to streamline communication and improve customer satisfaction by providing a seamless and convenient way for businesses to respond to customer inquiries and resolve issues in real-time.

Who Is the Company Behind Gerabot?

GiraffeGuru WhatsApp Chatbot

WhatsApp AI Chatbot In 5 Minutes, no code, just upload your files. Most chatbots on the market are a one-size-fits-all solution. We strongly believe this is not sufficient in the long-term, a lot of chatbots are customer-facing. We provide a tool to monitor and evaluate performance so you can improve your chatbot over time.

Who Is the Company Behind GiraffeGuru WhatsApp Chatbot?

Gochat

Gochat is a versatile communication platform designed to streamline interactions and enhance connectivity for users across various channels. It offers a comprehensive suite of tools that facilitate seamless messaging, collaboration, and engagement, catering to both personal and professional communication needs. Key Features and Functionality: - Multi-Channel Messaging: Gochat supports communication across multiple platforms, ensuring users can connect effortlessly regardless of their preferred medium. - Real-Time Collaboration: The platform enables instant sharing of messages, files, and media, promoting efficient teamwork and information exchange. - Customizable Bots: Users can create and deploy bots tailored to specific tasks, automating routine processes and enhancing productivity. - Secure Communication: Gochat prioritizes user privacy and data security, implementing robust measures to protect sensitive information. - User-Friendly Interface: The intuitive design ensures a smooth user experience, allowing individuals and teams to navigate and utilize features with ease. Primary Value and Solutions Provided: Gochat addresses the need for a unified communication solution that bridges gaps between different messaging platforms. By offering multi-channel support and real-time collaboration tools, it eliminates the inefficiencies associated with juggling multiple apps and services. The integration of customizable bots automates repetitive tasks, freeing up time for users to focus on more strategic activities. Overall, Gochat enhances productivity, fosters better collaboration, and ensures secure and efficient communication for its users.

Who Is the Company Behind Gochat?

GptPanda

GptPanda: Your AI-Powered Slack Assistant Artificial intelligence based on ChatGPT, which will help you with any question without leaving the workspace. GptPanda will be the best assistant for your team, increasing its productivity thanks to the latest artificial intelligence models! GptPanda's benefits: 1. Unlimited number of requests 2. Answers come in the Thread to avoid clogging the message feed 3. Can be used as a personal ChatGPT with continuous communication in the Messages section Easy to use: 1. Call @GptPanda on any public #channel and ask your question 2. Write to Panda in the Messages section of the app and get a reply within 5 seconds

Who Is the Company Behind GptPanda?

  • Seller: GptPanda
  • Year Founded: 2024
  • HQ Location: Tallin, EE
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Grayscale

Grayscale is the #1 AI-powered engagement platform, tailor-made for high-volume hiring and onboarding. Our AI assistant, Gracie, enhances candidate relationships while automating repetitive tasks—transforming hiring from a transactional process into a competitive advantage. With Grayscale, enterprise companies like Hersheys, Avis Budget, and QuikTrip achieve 30%+ faster time-to-fill, 50%+ less candidate ghosting, and save 12+ hours per requisition. Unlike point solutions that add to tech stack bloat, our platform can replace 3-4 tools while integrating seamlessly with your existing ATS. Designed for high-volume hiring and built to handle extreme volume surges, Grayscale helps teams navigate hiring whiplash with context-aware AI that maintains meaningful candidate engagement throughout the entire journey—from the first hello to successful onboarding.

Who Is the Company Behind Grayscale?

  • Seller: Paylocity
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Schaumburg, IL
  • Twitter: @Paylocity
    4,577 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,164 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Talent Acquisition Specialist
  • Top Industries: Hospital & Health Care, Staffing and Recruiting
  • Company Size: 50% Large, 50% Small

What Do G2 Reviewers Say About Grayscale?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient communication options in Grayscale, making it easy to connect with candidates.
  • Users appreciate the ease of use of Grayscale, finding communication and scheduling smooth and efficient.
  • Users praise the efficient candidate management of Grayscale, enabling quick responses and streamlined communication for recruiting.
  • Users find Grayscale to be a time-saving tool, enhancing efficiency and streamlining communication during recruitment.
  • Users appreciate the time-saving benefits of Grayscale, allowing quick communication and efficient candidate engagement.
Cons
  • Users find the messaging issues in Grayscale, like character limits and lack of shortcuts, quite inconvenient.
  • Users find it tedious and confusing that candidate management lacks flexibility with time zones and communication methods.
  • Users struggle with contact issues, including lacking office number integration and a complicated import system for resumes.
  • Users find the linking issues with Grayscale frustrating, as bulk messages require scheduling and lack easy link integration.
  • Users experience technical issues with Grayscale, including frequent logouts and notification delays that hinder productivity.

GreyLabs AI

GreyLabs AI is an advanced speech and text analytics platform designed to help businesses extract actionable insights from customer interactions, including calls and emails. By leveraging cutting-edge Generative AI, GreyLabs AI transforms unstructured data into meaningful intelligence, enhancing operational efficiency and customer satisfaction.

Who Is the Company Behind GreyLabs AI?

Gridspace Grace

Grace is a task-specific voice bot that can handle multi-turn customer interactions in a natural and friendly way. We are making Grace for hybrid workforces, allowing voice bots and expert agents to tag-team contact center workloads.

Who Is the Company Behind Gridspace Grace?

  • Seller: Gridspace
  • Year Founded: 2012
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

GuidedBot

GuidedBot is a rule-based chatbot that guides website visitors through predefined conversation flows using structured conversation trees. Administrators define all questions, answers, and pathways in advance, ensuring accuracy and eliminating unpredictable outputs common in AI-driven alternatives. Visitors navigate through button-based options rather than free-form text, making the platform ideal for sectors requiring compliance and precision. Data is hosted on German servers via Hetzner, adhering to DSGVO regulations. GuidedBot uses only essential session cookies for functionality, with no tracking tools, analytics, or third-party data transfers. Its dashboard allows administrators to build and manage conversation trees without programming skills. Multiple chatbots can be created and deployed across website sections using code snippets, each tailored to specific topics or departments.

Who Is the Company Behind GuidedBot?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026