Best Chatbots Software - Page 37

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 771

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: DocsBot (+8.33%) - Among all products in this category, DocsBot recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,100+ Authentic Reviews
  • 771+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Doti AI

Doti is an enterprise search and agents platform that searches your team's tools and builds custom agents for their daily workflows. Instead of jumping between Slack, Salesforce, Google Drive, and 20+ other tools to piece together company and customer information, Doti's AI agents deliver complete, formatted answers and reports pulled in real-time from across your entire tech stack — and can help complete your work for you. Trusted by teams at Orca Security, Similarweb, and Bringg. Featured in Forbes, Fortune, and TechCrunch. What Makes Doti Different - AI agents that work for you: Don't just find information — complete tasks with agents, which deliver formatted reports, automate manual work, and handle workflows exactly how your team needs them - Fast implementation: Install in under one hour with full implementation in weeks, not months - Real-time updates: Knowledge refreshes 20+ times daily, so it's never outdated - Granular permissions: Dual-layer access controls that respect existing document-level permissions while enabling cross-team collaboration Access Doti Where You Already Work - Slack Integration: Get instant answers to questions in Slack channels from Doti’s Autopilot agent - Web Interface: Get one search bar to search anything across your company’s platforms - Chrome Extension: Search company knowledge from any webpage or work tool - API Access: Embed Doti's capabilities directly into your existing tools and platforms How Teams Use Doti - Customer Support: Answers customer tickets faster and reduce MTTR by 30% by easily accessing historical support cases, product documentation, engineering notes, and past resolutions - Operations: Break down information silos across departments, create a unified source of truth with equal access to knowledge for all team members - Sales: Prep for demos instantly with automated, comprehensive briefs, and answer customer questions in seconds with real-time company information. - Marketing: Eliminate redundant content creation, track which materials teams actually use, and generate content faster with company-wide knowledge context - IT: Reduce helpdesk ticket volume with automatic Slack responses, consolidate multiple knowledge tools into one platform, and maintain enterprise-grade security controls - Product: Keep client-facing teams automatically informed about product updates, build product-specific agents, and reduce interruptions from repetitive feature questions - HR: Accelerate new hire onboarding with self-service knowledge access, create HR-specific agents, and deliver consistent information across all locations Measurable Business Impact Teams save 16 hours per employee monthly, reduce repetitive Slack questions by 40%, and accelerate customer response times by 30%. This translates to $400 in monthly productivity savings per user. Enterprise-Grade Security - SOC 2 Type II certified with bank-level AES-256 encryption for stored data and TLS 1.2+ for data in transit - Flexible deployment options include bring-your-own-database and hybrid cloud configurations - A strict no-data-training policy ensures your information never trains AI models.

Who Is the Company Behind Doti AI?

Do You Dream Up

Dydu edits a Natural Language Processing software that allows to create and easily manage conversational robots (chatbot, callbot, voicebot) for a large number of service : customer service, help desk, employee support (HR, IT, legal), product recommendation, transactions... infields as varied as energy, finance, insurance, telecommunications, transportation, the automobile industry, the public sector...

Who Is the Company Behind Do You Dream Up?

Dropchat

Dropchat provides custom ChatGPT for any book, file, audio, video, and website, enhancing your educational resources.

Who Is the Company Behind Dropchat?

  • Seller: Dropchat
  • Year Founded: 2023
  • HQ Location: Washington, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Dstny Omnichannel

Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.

Who Is the Company Behind Dstny Omnichannel?

  • Seller: Dstny
  • HQ Location: Zaventem, Brussels, BE
  • Twitter: @Dstny_Group
    58 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    663 employees on LinkedIn®

Earlybird Conversations

Earlybird Conversations is an AI-driven platform designed to revolutionize employment support services by enabling advisers to manage significantly more participant interactions efficiently. Operating 24/7, the AI system automates routine data collection tasks such as onboarding details, destination tracking, and program feedback, allowing advisers to focus on delivering personalized support and achieving scalable outcomes.

Who Is the Company Behind Earlybird Conversations?

ebotify

eBotify is an AI-driven conversational bot-building platform to create tailor-made chatbots for Lead generation, Live chat support, Interactive Landing Pages, Surveys, Enquiries, Appointments, Feedback and Suggestions for businesses across different industrial domains such as taxi and transportation, beauty salons, hospitality, construction, real estate, education, eCommerce, etc. eBotify provides 24/7 assistance to its users at no extra cost.

Who Is the Company Behind ebotify?

eGain Virtual Assistant

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate eGain Virtual Assistant?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind eGain Virtual Assistant?

  • Seller: eGain
  • Year Founded: 1997
  • HQ Location: Sunnyvale, CA
  • Twitter: @eGain
    2,498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    776 employees on LinkedIn®
  • Ownership: NasdaqCM:EGAN

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of eGain Virtual Assistant?

Emporiqa

Emporiqa is the AI chatbot that closes sales. A shopper types "headphones for work, noise cancelling, under 200, USB-C" into your store. Your search returns everything with "headphones" in the title. The shopper scrolls, gives up, and leaves. Emporiqa acts like an online salesperson for your store. Shoppers describe what they need; it recommends a specific product from your catalog, handles objections on price or fit, suggests variations if the shopper hesitates, and walks them to checkout from the chat. It also answers shipping, return, and payment questions from your own store pages. Product answers are built from your catalog, policy answers from your own store pages. Ask it for something your store doesn't sell and it says so, then shows what you do carry. When it isn't confident, it hedges or brings in your team rather than guessing. Every conversation is saved and reviewable on your dashboard. No black box. A multi-agent architecture runs product, support, and order-tracking agents in parallel, so one chat can find a jacket, quote the return policy, and check a past order without switching tools. Works across 65+ languages, same behavior in each. A shopper can ask in German and find products cataloged in English. A query like "gift for someone who likes cooking" returns relevant products even when no product contains the word "gift." This is live chat you can step into, without staffing a desk: any live conversation, not only the ones that asked for help. The chat holds back while one of you is in there, and your teammates can put their own name and photo on their replies, instead of your store mark. Outside the business hours you set, the chatbot carries on helping. Every team member is included, with no per-seat fee. A conversation is billed once, when a shopper writes their first message, so bringing in a person from your team adds no second charge, however many of you join in. The analytics dashboard shows which chats led to purchases. You see the full conversion funnel from first message to completed order, which products get added to cart most, and satisfaction ratings so you know when to step in and when to let it run. Native plugins for WooCommerce (WordPress), Magento 2, PrestaShop, Drupal Commerce, and Sylius, all available on their official marketplaces (WordPress.org, Adobe Commerce, PrestaShop Addons, drupal.org, Sylius Addons), plus Shopware 6 via Composer and GitHub. Pay-as-you-go pricing with unlimited team members on every account. You pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. Start free with $25 of signup credit (~100 conversations) on your real catalog, no card needed. EU company, GDPR, no model training on your data. Demo video (EN): https://www.youtube.com/watch?v=as54_uvk038 Live demo: https://demo.emporiqa.com

Who Is the Company Behind Emporiqa?

Engage

At Engage Co our customers told us that legacy text chat, with its impersonal little boxes and nameless faceless call center experiences needed to change. Unfortunately that was the only option for website chat for the last decade. Many companies felt legacy chat diminished their ability to deliver a customer experience similar to a real world meeting. The team at Engage believed there was a better way, so they invented it. Engage is the most friendly, authentic, and fastest way to foster relationships with your website visitors, prospects and customers, guaranteed.

Who Is the Company Behind Engage?

enso

Enso is an AI-powered marketplace designed to help small businesses automate various aspects of their operations, enhancing efficiency and growth. By offering a suite of pre-trained AI bots, Enso enables businesses to streamline tasks such as social media management, content creation, SEO optimization, and customer engagement, all without requiring technical expertise. With a simple setup process and seamless integration into existing workflows, Enso allows users to focus on strategic initiatives while the AI handles routine tasks.

Who Is the Company Behind enso?

  • Seller: enso
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

ETIYA Chatbot

Etiya’s Chatbot is an AI-supported, advanced conversational tool that simulates human conversations, and it is designed to optimise customer service and operational efficiency. It can seamlessly integrate with all digital channels and applications, providing fast, accurate responses to customer queries. Whether rule-based or AI-powered, it offers scalable and customizable solutions for internal and external customer interactions, improving satisfaction and resource management.

Who Is the Company Behind ETIYA Chatbot?

  • Seller: Etiya
  • Year Founded: 2004
  • HQ Location: İstanbul, TR
  • Twitter: @etiya
    1,183 Twitter followers
  • LinkedIn® Page: tr.linkedin.com
    1,603 employees on LinkedIn®

Evie.ai

Evie is the world's best AI Recruitment Coordinator helping recruiters take over the time-consuming work of interview scheduling while keeping the human touch. Marta Brockwell, Talent Acquisition Consultant of Siemens has this to say about Evie: “I schedule close to a hundred interviews a month and with Evie, I save 30% of my time! This has allowed me to focus on the really important tasks like candidate sourcing, and invest more time screening for the best talent to join our company. I also use Evie to automatically send the right information (attachments, instructions, etc.) to candidates and hiring managers, saving me even more time and ensuring a consistent experience for all our candidates and interviewers. Evie also interacted well with our candidates, providing a smooth candidate experience. The Evie team is incredibly responsive and a pleasure to work with.” Even with automation, recruiters today are still hard-pressed to juggle interviews, wow candidates & win the war for talent. 54% of recruiters want interview scheduling to be automated. Free recruiters from interview scheduling pain with Evie, the best-in-class interview scheduling powered by AI, enabling a collaborative experience between interviewers & candidates and achieve: • 10x faster in interview scheduling • 2x Reduction in Reschedule • 30% Time Saved in a Recruiter's Day Contact hello@evie.ai to schedule a demo and a free trial.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Evie.ai?

  • Seller: Evie.ai
  • Year Founded: 2014
  • HQ Location: San Francisco, US
  • Twitter: @eviedotai
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Evie.ai?

AI-generated summary from verified user reviews

Pros
  • Users love the seamless integration with popular calendar tools like Google Calendar and Outlook for enhanced productivity.
Cons
  • Users find that Evie.ai has limitations in understanding complex questions, affecting its responsiveness and utility.
  • Users experience limitations in understanding issues, finding it challenging for complex question handling and responses.

What Are Recent G2 Reviews of Evie.ai?

Expa.AI

EXPA.AI is a set of messaging-first deep learning-based products for businesses to accelerate growth throughout the complete “customer lifecycle”. The “AI Bot Builder” allows businesses to build a chatbot for acquiring leads, and converting them to customers. The “CRM” and “Automated Broadcasting” tool allows businesses to store, analyze, segment, and target customers based on their interest. “AI Campaign Builders” can help businesses automate online-to-offline and offline-to-online (O2O) marketing campaigns.

Who Is the Company Behind Expa.AI?

FAQ Plus

FAQ Plus gives a small business a public chat page that answers customer questions from the documents the business uploads: FAQs, policies, price lists (PDF, Word, plain text, CSV, or pasted text). The assistant answers only from those documents. When the answer is not in them, it says so and emails the question to the business with the visitor's contact details, instead of guessing. Plans are priced per conversation volume with hard caps; there is no overage billing and no credit arithmetic. The stack is EU-hosted, visitors need no account and get no cookies, and chats are not stored by default. The assistant answers in the visitor's language, English or Dutch, with a choice between informal and formal address. Setup takes minutes: register, upload documents, and share the chat page at your own link or embed the widget on your site. Built for small businesses that answer the same customer questions by email every week.

Who Is the Company Behind FAQ Plus?

Finn AI Banking Chatbot

Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI in the industry, helping banks and credit unions drive productivity, reduce wait and handle times and efficiently scale customer engagement. We easily integrate into existing technology including most banking systems and pre-built integrations with many major call centre or messaging platforms.

Who Is the Company Behind Finn AI Banking Chatbot?

  • Seller: Finn AI
  • Year Founded: 2012
  • HQ Location: New York, New York, United States
  • LinkedIn® Page: www.linkedin.com
    450 employees on LinkedIn®
Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026