Best Chatbots Software - Page 35

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,100+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Chatnels

Chatnels is an all-in-one community chat platform designed to streamline client interactions, automate workflows, and optimize engagement through built-in communities. It enables organizations to create thriving communities with clients using a simple, integrated solution. Key Features and Functionality: - Chat Management Tools: Organize conversations into designated topics or departments using 'Lines' and assign team members as 'Hosts' to collaboratively manage chats. - Chat Navigation: Facilitate seamless collaboration by inviting team members into chat sessions on-the-fly and transferring chats to maintain context during user hand-offs. - Inbox Manager: Monitor chat statuses to prioritize urgent interactions, track engagement progress, and transfer chats to appropriate team members. - Reports & Analytics: Access detailed dashboards to track team chat usage, identify optimization opportunities, and enhance workflow efficiency. - Flow Bot: Design and deploy rule-based bots to automate repetitive tasks, answer FAQs, and route users to resources or representatives using conditional logic. - Community Engagement: Create open-concept chat rooms and community feeds where individuals can interact, share experiences, and receive real-time updates through broadcast announcements. Primary Value and Solutions Provided: Chatnels addresses the need for efficient, scalable, and personalized client communication by integrating chat management, automation, and community engagement into a single platform. It simplifies workflow communications, enhances team collaboration, and fosters connected communities, ultimately driving growth and user success.

Who Is the Company Behind Chatnels?

ChatNorris

ChatNorris is an AI agent platform that helps businesses turn their own content into intelligent, customer-facing assistants. Companies can create and manage multiple AI agents, train them with their own knowledge sources, and deploy them across websites, WhatsApp, Instagram, and other channels. Each agent can be independently configured with its own knowledge, AI model, behavior, limits, and human handoff rules. Teams can monitor conversations, manage interactions across agents, and identify where customers need additional support. ChatNorris is designed for customer support, lead generation, sales inquiries, FAQs, and knowledge access. It enables businesses to deliver fast, consistent, 24/7 responses across multiple channels without building and maintaining their own AI infrastructure.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate ChatNorris?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ChatNorris?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ChatNorris?

Chatonbo

Chatonbo is an AI chatbot platform that enables businesses to create, deploy, and manage intelligent chatbots for their websites in minutes. Powered by GPT-5.2, OpenAI's most advanced language model, it automates customer support, captures leads through natural conversations, and works around the clock in over 50 languages with automatic language detection. Businesses train their chatbot by uploading PDFs, adding website URLs, or creating FAQs. The AI learns the business's knowledge base and provides instant, accurate, on-brand answers to visitor questions — no coding or technical skills required. The platform integrates seamlessly with popular business tools including Zendesk, Zoho, Slack, HubSpot, and Zapier for workflow automation, CRM syncing, and real-time lead notifications via webhooks. When a visitor shares their contact details during a conversation, Chatonbo automatically captures and qualifies the lead, then syncs it to your CRM. The embeddable chat widget works on any website including WordPress, Shopify, Wix, WooCommerce, and custom-built sites with just one line of code. The widget is fully customizable — match your brand colors, choose bubble icons, set position, adjust behavior triggers like auto-open and exit intent, and toggle the powered-by branding. Additional features include conversation analytics and reporting, team collaboration with role-based access, pre-built bot templates for sales and customer support, automatic conversation summaries, and multi-bot management from a single dashboard. Chatonbo offers a generous free plan with 250 conversations per month, one AI agent, lead capture, and knowledge base access — no credit card required. Paid plans start at just $19 per month.

Who Is the Company Behind Chatonbo?

  • Seller: Chatonbo
  • Year Founded: 2024
  • HQ Location: New York, NY, United States
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Chat Shape

ChatShape is a next-generation AI powered tool which lets you build AI powered chatbots for your website. Just go to chatshape.com/create, add your website link which will be crawled, and the text will be used to train a chatbot that you can embed on your website to answer customer queries in real time and save you hundreds of hours of time.

Who Is the Company Behind Chat Shape?

ChatSKU

ChatSKU: AI Catalog Intelligence and Product Search for Manufacturers, Distributors, and Wholesalers WHAT IS CHATSKU? ChatSKU is an AI-powered catalog intelligence platform built for manufacturers, distributors, and wholesalers. It turns a complex product catalog into a guided buying experience. Buyers type what they need in plain language. ChatSKU finds the right SKU, explains the fit, and moves the buyer toward the order. Most B2B catalogs hold tens of thousands of SKUs. Part numbers are cryptic. Specs live in PDFs. Cross-references sit in a spreadsheet no one updates. Buyers cannot find what they need, so they call a sales rep, email customer service, or leave for a competitor. ChatSKU fixes that at the source: the catalog itself. ChatSKU is a startup that grew out of Virtina, a B2B eCommerce and digital transformation agency operating since 2011. It was built from years of hands-on work inside real distributor and manufacturer catalogs. It reflects the problems those teams face every day. WHO CHATSKU IS FOR ChatSKU serves B2B companies that sell technical, spec-heavy, or high-SKU-count products. Typical customers include: - Manufacturers with large product families and configurable options - Industrial and MRO distributors with deep, multi-brand catalogs - Wholesalers that serve contractors, dealers, and resellers - Electrical, plumbing, HVAC, fastener, packaging, and building product suppliers - Any B2B seller whose buyers ask, "Which one do I need?" If your sales team answers the same product questions all day, ChatSKU was built for you. THE PROBLEM WITH B2B PRODUCT SEARCH Standard site search matches keywords. B2B buyers do not think in keywords. They think in applications, dimensions, tolerances, standards, and replacements. A buyer searches "3/8 stainless hex bolt, 2 inch, grade 8" and gets zero results, or 400 results in no useful order. A buyer types a competitor's part number and gets nothing back. The cost shows up fast. Abandoned searches. Longer sales cycles. Support tickets about basic specs. Lost reorders. Inside sales reps acting as human search engines. ChatSKU replaces keyword matching with catalog understanding. It reads your product data, learns the attributes that matter, and answers the way your best sales engineer would. THE CHATSKU PRODUCT SUITE ChatSKU is organized around three tools that work together across the buying journey. ChatSKU Finder: AI search bar for product discovery Finder is an intelligent search bar for your website. Buyers search by description, application, spec, part number, or competitor reference. Finder interprets intent, filters by attributes, and returns ranked, relevant SKUs. It handles typos, abbreviations, and industry shorthand. It narrows large result sets with smart follow-up filters instead of dumping a long list. ChatSKU Builder: guided kit and bundle builder Builder helps buyers assemble multi-part orders. It guides the buyer through compatible components, accessories, and options. Buyers get a complete, correct kit without guessing which parts fit together. This reduces order errors, returns, and back-and-forth with your team. ChatSKU Closer: AI sales chatbot for your catalog Closer is a conversational assistant trained on your catalog. It answers product questions, compares SKUs, suggests alternatives, and recommends add-ons. It works as a 24/7 product expert on your site. When a buyer is ready, Closer guides them to quote or cart. KEY FEATURES Natural language product search. Buyers describe the need in their own words. ChatSKU maps it to your SKUs. Attribute-aware matching. ChatSKU understands dimensions, materials, ratings, finishes, voltages, standards, and units of measure. Cross-reference and substitute lookup. Find equivalents by competitor part number, legacy SKU, or specification. Catalog data enrichment. ChatSKU helps structure and clean product attributes so search and chat results stay accurate. Conversational comparison. Buyers ask which of two products fits their job and get a clear answer based on your data. Guided selling. Follow-up questions narrow a broad request to the right SKU in a few steps. Kit and bundle assembly. Builder checks compatibility and completes the order. Lead capture and handoff. When a buyer needs a human, ChatSKU passes the context to your team so no one starts from zero. Search and chat analytics. See what buyers ask for, what they cannot find, and where your catalog has gaps. BENEFITS FOR B2B TEAMS Higher search-to-order conversion. Buyers who find the right SKU fast are more likely to buy. Fewer support calls. Routine product and spec questions get answered on the site, not by your reps. Faster quoting. Reps spend time on pricing and relationships, not part lookups. Larger orders. Smart add-ons, accessories, and kits raise order value. Better catalog quality. Gaps in product data surface quickly so you can fix them. Competitive reach. Cross-reference search captures buyers who start with a competitor's part number. Always-on selling. Your best product knowledge works nights, weekends, and across time zones. HOW CHATSKU WORKS 1. Connect your catalog. ChatSKU ingests product data from your eCommerce platform, PIM, ERP, spreadsheets, or feeds. 2. Structure and enrich. The platform organizes attributes, maps relationships, and flags missing or inconsistent data. 3. Train the experience. Finder, Builder, and Closer are configured around your products, your terminology, and your buying rules. 4. Launch on your site. Add ChatSKU to your existing storefront or product pages. No need to replace your platform. 5. Measure and improve. Use search and chat insights to refine the catalog and the buyer experience over time. USE CASES Industrial distribution: A buyer needs a replacement for a discontinued part. ChatSKU reads the old part number, matches specs, and offers current equivalents. Manufacturing: A dealer configures a product with options and accessories. Builder confirms compatibility and outputs a complete bill of materials. Wholesale: A contractor describes a job. Closer recommends the right products and quantities. Electrical and building products: A buyer searches by rating, size, and code requirement. Finder returns compliant SKUs only. Packaging and supplies: A buyer asks for a box by inside dimensions and strength. ChatSKU filters to exact matches. WHY CHATSKU INSTEAD OF STANDARD SITE SEARCH Keyword search needs exact words. ChatSKU needs intent. Keyword search ignores context. ChatSKU understands application and specification. Keyword search returns lists. ChatSKU returns answers and next steps. Generic chatbots guess. ChatSKU stays grounded in your catalog, so recommendations come from your real products. Generic AI tools need heavy setup for catalogs. ChatSKU was purpose-built for SKU-based B2B selling. WHAT IS CATALOG INTELLIGENCE? Catalog intelligence means your product data does real work. Instead of sitting in a database, it drives search, answers, recommendations, and kits. ChatSKU reads titles, descriptions, attributes, documents, and relationships, then uses them to serve each buyer question. The better your data, the better the results. ChatSKU also shows you where the data falls short, so each fix improves search, chat, and every order that follows. INDUSTRIES WE SUPPORT ChatSKU fits industrial supply, MRO, electrical, plumbing and HVAC, fasteners and hardware, building materials, packaging, safety equipment, electronic components, and other categories where the product list is long and the specs decide the sale. If buyers need exact answers, ChatSKU is a fit. TEAMS THAT BENEFIT eCommerce managers get better search and conversion. Sales leaders get time back from routine lookups. Product data teams get clear visibility into catalog gaps. Customer service gets fewer repeat questions. Executives get a scalable way to grow online revenue without adding headcount. INTEGRATION AND DEPLOYMENT ChatSKU is designed to sit on top of the systems you already run. It supports common B2B eCommerce environments and structured catalog sources. Our team, with roots in B2B eCommerce since 2011, helps with data preparation, configuration, and launch. You do not need a replatform to get started. FREQUENTLY ASKED QUESTIONS What does ChatSKU do? ChatSKU is an AI catalog intelligence platform. It helps B2B buyers find, compare, and configure products using natural language search and chat. Who should use ChatSKU? Manufacturers, distributors, and wholesalers with large or technical catalogs. Does ChatSKU replace my eCommerce platform? No. It adds an intelligent search and selling layer to your existing storefront. Can ChatSKU search by competitor part number? Yes. Cross-reference and substitute lookup is a core use case. Does ChatSKU work with large catalogs? It is built for catalogs with thousands to hundreds of thousands of SKUs. What are Finder, Builder, and Closer? Finder is the AI search bar. Builder is the guided kit builder. Closer is the AI sales chatbot. How do I get started? Book a demo and share a sample of your catalog. We will show your own products working inside ChatSKU. GET STARTED WITH CHATSKU If your buyers struggle to find the right SKU, your catalog is costing you sales. ChatSKU gives every buyer a product expert that knows every part, every spec, and every substitute. Book a demo today. Visit ChatSKU.com or email g@ChatSKU.com. Keywords: AI product search, B2B catalog search, AI catalog intelligence, SKU search, B2B eCommerce search, distributor product finder, manufacturer product configurator, wholesale AI chatbot, cross-reference part lookup, kit builder, guided selling, product data enrichment, natural language product search, MRO catalog search, industrial distribution software

Who Is the Company Behind ChatSKU?

Chatterdocs

Chatterdocs lets you create custom, GPT-powered chatbots in minutes, enhancing your customer engagement.

Who Is the Company Behind Chatterdocs?

ChatTube

ChatTube revolutionizes how you interact with YouTube videos, allowing you to chat with any video.

Who Is the Company Behind ChatTube?

Chatworm

Chat Worm is an innovative communication platform designed to streamline and enhance team collaboration. It offers a user-friendly interface that integrates seamlessly with various tools, facilitating efficient communication and project management. Key Features and Functionality: - Real-Time Messaging: Enables instant communication among team members, ensuring swift information exchange. - File Sharing: Allows users to share documents and media files securely within the platform. - Integration Capabilities: Supports integration with popular productivity tools, enhancing workflow efficiency. - Customizable Channels: Provides the ability to create and manage channels tailored to specific projects or topics. - User Management: Offers robust user management features, including role assignments and permission settings. Primary Value and User Solutions: Chat Worm addresses the common challenges of team communication by providing a centralized platform that reduces email clutter and streamlines information flow. Its integration capabilities allow teams to consolidate their tools, leading to improved productivity and collaboration. By offering customizable channels and robust user management, Chat Worm ensures that teams can organize their communication effectively, resulting in more efficient project execution.

Who Is the Company Behind Chatworm?

Cheerlink

Cheerlink is a revenue-accelerating marketing and customer service platform for merchants. It provides users with AI chatbots that are accurate, reliable and require zero setup.

Who Is the Company Behind Cheerlink?

Cimba.ai

Cimba is proactive AI for enterprise operations. Most tools wait to be asked: dashboards show what happened, and assistants answer when you query them. Cimba watches your data continuously across the systems you already run, surfaces the risks and opportunities worth acting on, and delivers the Next Best Action to the person who owns it. Every recommendation arrives with its root cause and projected impact, routed to an owner for approval. Once approved, Cimba executes across your stack and logs every step to an append-only, source-linked audit trail, so finance and compliance teams can follow any action back to the data behind it. Your ERP stays the system of record. There is no migration. Cimba connects to the warehouses, apps, and spreadsheets you already have, runs alongside your BI and AI tools, and deploys as SaaS or inside your own VPC. SOC 2 Type II certified, with new workflows live in under a week. Teams in operations, finance, customer success, and audit use Cimba to catch churn before it hits the bill, prevent stockouts before they cost orders, find unbilled revenue, and close the books with the audit package already built.

Who Is the Company Behind Cimba.ai?

  • Seller: Cimba.ai
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Circlechat

CircleChat is a dynamic messaging platform designed to enhance communication and collaboration among users. It offers a user-friendly interface that supports real-time messaging, group chats, and multimedia sharing, making it suitable for both personal and professional use. Key Features and Functionality: - Real-Time Messaging: Instantly send and receive messages to stay connected with contacts. - Group Chats: Create and manage group conversations for team collaborations or social interactions. - Multimedia Sharing: Share images, videos, and documents seamlessly within chats. - User-Friendly Interface: Navigate the platform effortlessly with an intuitive design. - Cross-Platform Compatibility: Access CircleChat on various devices, ensuring communication continuity. Primary Value and User Solutions: CircleChat addresses the need for efficient and reliable communication by providing a platform that integrates essential messaging features with ease of use. It simplifies the process of staying connected, sharing information, and collaborating, thereby enhancing productivity and fostering stronger relationships among users.

Who Is the Company Behind Circlechat?

Citibot

AI-powered chat solutions built for government by people who know government. With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and provide better customer service.

Who Is the Company Behind Citibot?

  • Seller: Citibot
  • Year Founded: 2016
  • HQ Location: Charleston, US
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Clepher

All-in-One Chatbot Creation and Marketing suite Powered by AI.

Who Is the Company Behind Clepher?

  • Seller: Clepher
  • Year Founded: 2017
  • HQ Location: Maarssen, NL
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Clientell AI

Clientell AI is revolutionizing Salesforce administration as the first fully autonomous AI agent that doesn't just suggest solutions—it implements them directly in your org. For Salesforce admins drowning in backlogged requests, RevOps leaders struggling with data quality, and sales executives waiting for critical automations, Clientell AI eliminates the technical bottlenecks that slow business down. Through simple conversations, you can delegate complex Salesforce tasks and watch as they're completed in minutes—not days or weeks. How It Works: Connect Clientell to your Salesforce instance through our secure OAuth integration. Immediately, the AI gains context of your entire org—objects, fields, processes, and data. Then simply explain what you need in plain English. Clientell analyzes your request, develops a solution, and executes the changes directly in your instance. What Sets Us Apart: While other AI tools stop at generating code or offering step-by-step instructions, Clientell bridges the gap between conception and execution. It builds flows, creates reports, manages data, and implements automations—all while following best practices tailored to your org’s unique setup. Enterprise-Grade Security: Clientell AI is built with enterprise security at its core. We are certified for HIPAA, ISO/IEC 27001:2022, GDPR, and AICPA SOC, ensuring your Salesforce data remains protected, private, and compliant. Clientell AI is particularly valuable for fast-scaling sales teams that need to maintain a single source of truth without expanding admin headcount. It’s also indispensable for admins who want to focus on strategic initiatives rather than repetitive tasks or emergency fixes. Used across SaaS, professional services, and financial sectors, Clientell reduces time-to-implementation while improving system quality and compliance—so you can get more done, securely.

Who Is the Company Behind Clientell AI?

  • Seller: Clientell
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Client Engine Reply

Client Engine Reply is a WhatsApp AI assistant for small service businesses. It answers every customer message in seconds, on the WhatsApp Business number you already have, in the language the customer writes in, including isiZulu, Sesotho and Afrikaans. It quotes only your real prices, books appointments into Google Calendar, understands voice notes, checks proof-of-payment screenshots, and hands anything it was not taught to you instead of guessing. Approved by Meta and connected through the official WhatsApp Business Platform. Every plan is free for the first 7 days.

Who Is the Company Behind Client Engine Reply?

  • Seller: Futnor
  • Year Founded: 2022
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026