Total Products under this Category: 884
Last updated: September 01, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and Zoho Desk.
Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=zoho-desk)
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NuvenarHub is a WhatsApp-native CRM built for UK small and medium businesses that take most of their enquiries on WhatsApp. It combines a shared WhatsApp Business inbox, browser-based calling with Whisper transcripts and Claude AI summaries, a full pipeline CRM with custom properties, email broadcast campaigns from your own domain, AI auto-reply trained on your business and Stripe invoicing in one product. Plans start at £97/month (Starter) and run to £4,200/month (Enterprise) with a 7-day free trial on every paid tier. NuvenarHub Pro at £480/month is the most-adopted tier and bundles 5 WhatsApp numbers, AI replies, broadcast campaigns, calling, and 5 team seats with no setup fee. Used by 100+ UK operators across aesthetics clinics, dental practices, agencies, consultancies, fitness studios, trades, and law firms. Data residency in the EEA (Hetzner Helsinki). UK GDPR and PECR compliant opt-in capture built in. Native integrations include Stripe, Twilio, Meta Ads, Google Ads, Treatwell, and Fresha.
Nyveris AI specializes in designing and deploying production-grade AI agents tailored for sales, support, and operational functions across businesses ranging from small enterprises to large corporations. These AI agents are engineered to seamlessly integrate into existing workflows, enhancing efficiency and responsiveness without necessitating significant changes to current systems. Key Features and Functionality: - AI Voice Agents: Operate 24/7 to handle calls, qualify leads, schedule appointments, and manage urgent issues. These agents support multiple languages and integrate deeply with CRM systems, calendars, and ticketing platforms. - Sales & Lead Automation: Capture, qualify, and follow up on leads from various channels, including web, social media, and inbound inquiries. Features include custom routing, instant quoting, and pipeline-aware nurturing sequences. - Customer Intelligence: Manage reputation, perform sentiment analysis, and establish feedback loops across all customer touchpoints. AI-generated responses are customized to align with the brand's voice, even in complex scenarios. - Revenue Operations: Automate invoicing, accounts receivable follow-ups, contract reviews, and reporting. The system connects with financial platforms like Stripe, QuickBooks, NetSuite, and Salesforce to streamline financial operations. Primary Value and Solutions Provided: Nyveris AI addresses the challenge of maintaining consistent and efficient customer interactions across multiple channels by providing AI agents that operate continuously. These agents ensure that businesses can respond promptly to customer inquiries, qualify leads effectively, and manage operational tasks without human intervention. By automating routine processes, companies can reduce response times, enhance customer satisfaction, and achieve significant cost savings. For instance, a healthcare client reported replacing multiple offshore vendors with a single Nyveris deployment, resulting in response times dropping from 11 hours to 90 seconds and annual savings of $480,000. In summary, Nyveris AI empowers businesses to deploy sophisticated AI agents rapidly, enhancing operational efficiency, improving customer engagement, and driving substantial cost reductions.
OLIA is an AI-powered customer support automation platform designed to help businesses streamline their after-sales service. By deploying intelligent AI agents, OLIA enables companies to reduce support costs by up to 60%, provide 24/7 assistance, and effortlessly scale their customer service operations. The platform is suitable for various industries, including e-commerce, SaaS, and small businesses, offering tailored solutions to meet diverse customer support needs. Key Features and Functionality: - AI-Powered Conversations: Utilizes advanced natural language processing to facilitate human-like interactions that comprehend context and intent. - Custom Rules & Policies: Allows configuration of AI agents with company-specific rules, escalation procedures, and brand guidelines. - Multi-Channel Support: Enables deployment of AI agents across various platforms, including website chat and messaging services like WhatsApp. - Real-Time Analytics: Provides detailed dashboards to monitor performance metrics, customer satisfaction, and conversation insights. - Multi-Language Support: Supports over 20 languages, including Spanish, French, and German, to serve a global customer base. - Enterprise Security: Ensures data protection with bank-level encryption, GDPR compliance, and secure cloud infrastructure. Primary Value and Solutions: OLIA addresses the challenges of maintaining efficient and cost-effective customer support by automating routine inquiries and tasks. This automation leads to significant cost reductions, faster response times, and improved customer satisfaction. By providing 24/7 availability and scalable support, OLIA empowers businesses to enhance their customer service capabilities without the need for extensive resources.
Omni-Agent is an advanced AI-powered customer service platform designed to streamline and enhance customer interactions across multiple channels. By integrating seamlessly with existing systems, it enables businesses to provide consistent and efficient support, improving customer satisfaction and operational efficiency. Key Features and Functionality: - Multi-Channel Support: Handles customer inquiries across various platforms, including email, chat, social media, and phone, ensuring a unified support experience. - AI-Powered Automation: Utilizes machine learning algorithms to automate routine tasks, such as answering frequently asked questions and routing inquiries to the appropriate departments. - Real-Time Analytics: Provides comprehensive insights into customer interactions, enabling businesses to monitor performance metrics and identify areas for improvement. - Customizable Workflows: Allows organizations to tailor workflows to their specific needs, enhancing flexibility and adaptability. - Integration Capabilities: Easily integrates with existing CRM systems, databases, and other business tools to ensure a cohesive operational environment. Primary Value and Solutions Provided: Omni-Agent addresses the challenge of managing customer interactions across multiple channels by offering a centralized platform that enhances efficiency and consistency. By automating routine tasks and providing real-time analytics, it empowers businesses to deliver prompt and personalized support, leading to increased customer satisfaction and loyalty. Additionally, its integration capabilities ensure that organizations can maintain seamless operations without overhauling existing systems.
Omvia is an AI-powered customer experience platform that helps enterprises automate customer interactions, streamline support operations, and deliver seamless omnichannel engagement. Designed to handle high-volume customer conversations across voice, chat, email, and digital channels, Omvia enables organizations to improve response times, reduce operational costs, and enhance customer satisfaction. With intelligent automation, lead nurturing, service request management, and real-time customer assistance, Omvia empowers businesses to deliver personalized experiences at scale while ensuring operational efficiency.
OnDial is an AI-powered voice agent platform designed to automate and enhance business communications across various industries. By leveraging advanced artificial intelligence, OnDial enables organizations to handle inbound and outbound calls efficiently, providing 24/7 customer support with human-like interactions. Key Features and Functionality: - AI Voice Agents: OnDial's AI agents answer calls instantly, engage in natural conversations, and automatically log interactions into CRM systems, eliminating hold times and missed calls. - Appointment Scheduling: The platform automates booking processes by checking availability, scheduling appointments, and confirming bookings without human intervention. - Multilingual Support: OnDial supports over 100 languages, auto-detecting and responding in the caller's language to cater to a diverse customer base. - Lead Qualification: The AI agents ask pertinent questions to assess and prioritize leads, ensuring that hot leads are promptly routed to the appropriate team members. - Smart Analytics: OnDial provides comprehensive analytics, including sentiment analysis, customer satisfaction scores, and resolution rates, offering valuable insights to improve customer interactions. - Seamless Integration: The platform integrates effortlessly with existing CRM, calendar, and communication tools, facilitating quick deployment without extensive engineering efforts. Primary Value and Solutions: OnDial addresses common challenges in business communications, such as missed calls, inconsistent customer interactions, and the high costs associated with scaling human resources. By automating call handling and customer engagement, OnDial ensures that businesses can provide consistent, efficient, and personalized experiences to their clients. This leads to increased customer satisfaction, optimized operational efficiency, and reduced overhead costs, allowing organizations to focus on core activities and growth.
OneTwoAgent helps businesses automate sales, customer support, booking and follow-up across website chat, WhatsApp, Instagram and Telegram. The platform does more than answer messages. It helps qualify leads, guide buyers to the right next step, send booking or meeting links, support human handoff and keep conversations moving. OneTwoAgent also supports knowledge import from your website, Google Docs, files and catalog data, so teams can launch faster without building everything from scratch.
Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised
Average Rating: 4.8/5.0
Total Reviews: 2
"Easy to Use and Manage—Building an AI Agent Is Simple"
Rating: 5.0/5.0 stars
— Taimour H.
"Great software, really useful!"
Rating: 4.5/5.0 stars
— Connie W.
Optitalks Voice AI is a conversational AI platform for deploying intelligent voice agents available 24/7. It handles inbound and outbound calls via Twilio integration using real phone numbers, requiring no app installation. Powered by advanced AI, it delivers human-like conversations with response times under 800 milliseconds and supports over 30 languages with native fluency and accent preservation. The platform features voice biometrics for authentication and fraud detection, speaker identification, and emotion detection for adaptive tone adjustments. It integrates with Salesforce, HubSpot, Zendesk, Slack, and 50+ tools across CRM, helpdesk, and business systems. Conversation intelligence provides actionable insights, identifying at-risk deals, customer dissatisfaction, and offering coaching recommendations. Voice cloning ensures brand-consistent voices, while A/B testing optimizes strategies. Enterprise-grade security includes GDPR, HIPAA, SOC 2 Type II, and ISO 27001 compliance.
