# Top Free AI Customer Support Agents Software - Page 8 ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 541 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 84,300+ Authentic Reviews - 541+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Zingtree Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-02T22%3A19%3A24Z&secure%5Bdisplayable_resource_id%5D=1010618&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010618&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=88834&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fpage%3D8&secure%5Btoken%5D=45b2db745eca5607d265b00b3381c9ffc40b9f84e1134e7a7db5353f5e10c572&secure%5Burl%5D=https%3A%2F%2Fwww.zingtree.com%2Fen%2Fdemo-request%3Futm_source%3Dg2%26utm_medium%3Dpaidsearch&secure%5Burl_type%5D=book_demo) ### [ChatPont](https://www.g2.com/products/chatpont/reviews) ChatPont is an AI customer support platform that helps B2B teams create AI support agents for website, email, Slack, WhatsApp, and helpdesk workflows. The platform connects to company knowledge and business tools so agents can answer customer questions, guide users, trigger approved workflows. ChatPont is designed for support, CX, and operations teams that want to reduce repetitive support work while keeping control over automation, approvals, and customer experience. #### Who Is the Company Behind ChatPont? - **Seller:** [Autom Mate](https://www.g2.com/sellers/autom-mate) - **HQ Location:** Wilmington, Delaware - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13805307f38daa069fe0769d7f198b7ce10404fad4acbfffdec130562097308f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fautommaterpa&secure%5Burl_type%5D=linkedin_company_website) ### [Chattitude](https://www.g2.com/products/chattitude/reviews) Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one. #### Who Is the Company Behind Chattitude? - **Seller:** [Chattitude](https://www.g2.com/sellers/chattitude) - **Year Founded:** 2024 - **HQ Location:** Clarksburg, Maryland USA - **Twitter:** @chattitudeai 2 Twitter followers - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1db484cf22a513a4f24fbd30da7603b24e92bdb171379bd4afecfa336d681baf&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fchattitude%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - **Ownership:** Gold Lasso, Inc. ### [Crescendo Lab CAAC](https://www.g2.com/products/crescendo-lab-caac/reviews) Crescendo Lab CAAC (Conversation Analytics and Automation Cloud) is an enterprise-grade AI Conversational Engagement Platform that unifies customer service and sales into a single intelligent inbox. CAAC enhances customer support with intelligent and empathetic interactions — helping brands manage every customer conversation across LINE, WhatsApp, Facebook Messenger, Instagram, website chat, and voice calls from one place. CAAC's built-in AI Agent, AiMon, uses semantic analysis to automatically resolve over 80% of common inquiries, reducing agent workloads by more than 50%. AiMon responds 24/7 in natural language, understands customer intent, and ensures smooth transitions between AI and human support — so no conversation gets dropped and no customer feels passed around. Human agents are equipped with AI-powered product suggestions and full customer context surfaced directly in the chat interface, enabling them to focus on complex cases and high-value sales opportunities. CAAC's visual performance dashboards track response times, resolution volume, sales conversions, and revenue attributed to every conversation — giving managers a clear picture of what's working. Key capabilities include omnichannel unified inbox, AI Agent AiMon, semantic intent recognition, AI contextual product recommendations, sales attribution tracking, team collaboration tools, voice call integration with automatic transcription, and AI summarization. CAAC integrates deeply with MAAC and DAAC — forming Crescendo Lab's full AI communication suite. Trusted by 800+ enterprise brands across Taiwan, Japan, Thailand, and Singapore including Nestlé, BMW, Unilever, and IKEA. #### Who Is the Company Behind Crescendo Lab CAAC? - **Seller:** [Crescendo Lab](https://www.g2.com/sellers/crescendo-lab) - **Year Founded:** 2017 - **HQ Location:** Taipei, TW - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=039bd160d8d70ae4fc9cf08862f1a85333821745c7c514b10a5c50f5872868e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrescendolab&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® ### [CrewDesk](https://www.g2.com/products/crewdesk/reviews) CrewDesk is an AI office manager for local service businesses — answers calls, books jobs, and runs operations 24/7. Built for plumbers, electricians, HVAC, pest control, landscaping, and roofing companies, all trade small businesses. #### Who Is the Company Behind CrewDesk? - **Seller:** [Polsia](https://www.g2.com/sellers/polsia-296e4a80-2873-43cb-ace6-9c532a7e997e) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f852400a919ba866471ae1c370191f23f50ccb573524e74a3665695fba525477&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fpolsia%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [CXWizard](https://www.g2.com/products/cxwizard/reviews) CXWizard is a customer service automation and conversational AI platform that helps businesses create WhatsApp AI agents to manage sales inquiries, lead qualification, customer support, appointment booking, and customer engagement across multiple communication channels. Designed for small businesses, growing companies, e-commerce stores, service providers, healthcare organizations, educational institutions, and other customer-facing teams, CXWizard enables businesses to automate conversations while maintaining a human-like customer experience. The platform uses artificial intelligence to respond to customer questions, qualify leads, provide support, and perform actions through business integrations, helping organizations manage high volumes of inbound messages more efficiently. CXWizard supports customer interactions through WhatsApp, Instagram, and website chat, allowing businesses to centralize conversations in a single workspace. Built on the official WhatsApp Cloud API and offered by an official WhatsApp Tech Provider, the platform provides businesses with tools for both customer communication and WhatsApp marketing campaigns. Key features include: • AI-powered WhatsApp agents that automate sales, lead generation, customer support, and appointment scheduling • Multilingual and multimodal AI that can understand and respond to text messages, voice notes, images, PDFs, invoices, receipts, and other customer submitted content • Integration with business tools such as Shopify and Calendly, enabling AI agents to take actions like booking appointments, checking order information, and assisting customers with transactions • Unified multichannel inbox that allows teams to monitor and manage conversations from WhatsApp, Instagram, and website chat in one location • Intelligent human handoff and escalation insights that help businesses identify when conversations require human intervention and improve AI performance over time In addition to conversational automation, CXWizard includes WhatsApp bulk messaging capabilities that allow businesses to run marketing and customer engagement campaigns without additional platform markup fees. This makes it suitable for organizations that want to combine customer support, lead management, sales automation, and outbound messaging within a single platform. CXWizard is used by businesses seeking to improve response times, provide 24/7 customer assistance, streamline customer communication workflows, and manage growing volumes of customer inquiries across digital channels through AI-powered automation. #### Who Is the Company Behind CXWizard? - **Seller:** [CXWizard](https://www.g2.com/sellers/cxwizard) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dea4f92aab34fca3a1ba9ba4cdff5f5a27a15de6d57fb617a516c672b1ac3f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcxwizard&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [DeskClone AI](https://www.g2.com/products/deskclone-ai/reviews) DeskClone AI is a platform for building AI support agents that clone the expertise of your best support people - not a chatbot, not a copilot, but an autonomous AI agent that resolves customer issues end-to-end. You don't configure workflows or train machine learning models. You describe your support requirements in plain language to Jarvis, the platform's built-in AI builder, or hand it your existing docs and spec sheets - and Jarvis builds the agent, loads its knowledge, connects it to the tools you already run, and publishes it with a one-line embed code. Every change Jarvis makes is journaled and reversible, so teams can iterate quickly without fear of breaking what already works. Once live, your agent answers from your documentation, past tickets, and email history - resolving issues the way your best person would: order lookups, refunds/replacement orders, account fixes, subscription changes, bookings, etc. It acts right inside your own product or wherever your team already works - Shopify, Stripe, Jira, your helpdesk - and reaches virtually any other system through custom APIs or MCP servers. You control how much autonomy your agent has, from fully hands-off to a human reviewing every sensitive action before it executes. Data is encrypted in transit and at rest, PII is scrubbed and secrets redacted automatically, and DeskClone AI is built with security controls designed to meet SOC 2 requirements, aligned to GDPR, CCPA, and DPDP. DeskClone AI uses flat monthly pricing instead of charging per resolution or per seat. Your bill stays the same whether your agent handles a hundred conversations or five hundred, so support teams can scale volume without bracing for an unpredictable bill every month. Every plan includes unlimited knowledge base storage, unlimited team members, and unlimited clients. DeskClone AI is built for growing SaaS, e-commerce, fintech, and developer-tools companies where support tickets are starting to pile up faster than the team can handle them. At its core is a simple belief: your best people are wasted answering the same questions over and over. DeskClone AI smartly takes on the routine, so they're free to do the work only a human can do. #### Who Is the Company Behind DeskClone AI? - **Seller:** [DeskClone](https://www.g2.com/sellers/deskclone) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=468943dd27b472e525d98cc7d1a4ee2fe0ef743cb0d7d70309c2a01d8df44c3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskclone-ai&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 #### Who Is the Company Behind Diabolocom? - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** www.diabolocom.com - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services - **Company Size:** 60% Medium, 29% Small #### What Do G2 Reviewers Say About Diabolocom? _AI-generated summary from verified user reviews_ ##### Pros - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. ##### Cons - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)** **Rating:** 4.5/5.0 stars _— Martin F._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) **["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)** **Rating:** 4.5/5.0 stars _— albane l._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) ### [Fiko.ai](https://www.g2.com/products/fiko-ai/reviews) Fiko.ai is an AI-powered customer service platform that starts with zero setup and gets smarter with every conversation. Designed for business in all industries to unify all channels in one click and start helping customers instantly, no complex configuration, and no IT team required. Fiko learns from every interaction and automatically handles repetitive customer inquiries. 📌 KEY FEATURES: • AI Inbox: Manage WhatsApp, LINE, Zalo, Telegram, website chat, and more from one unified inbox. Create unlimited brands under a single account, each with its own inbox, communication channels, AI knowledge base, and canned responses. • AI Translation: Translate conversations instantly in both directions. Customers can chat in any language, while agents respond in their own. Fiko automatically translates every message before it's displayed or sent. • AI Automation: Build intelligent workflows with memory. Fiko remembers previous interactions within a conversation and branches accordingly, triggered by real conversation lifecycle events, not just keywords. • AI with Human Control: Fiko responds using only your verified knowledge and approved information. Continuously improve your AI with simple thumbs-up and thumbs-down feedback, and choose between Auto Reply and Agent-Controlled modes to keep AI fully under your control. And there's more to come. We're continuously building new AI-powered features to help your teams scale up worldwide effortlessly. #### Who Is the Company Behind Fiko.ai? - **Seller:** [Sky Luck Technologies](https://www.g2.com/sellers/sky-luck-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Fiko.ai? **["Fiko.ai Really Helps Us Scale"](https://www.g2.com/survey_responses/fiko-ai-review-13071381)** **Rating:** 5.0/5.0 stars _— Verified User in Machinery_ [Read full review](https://www.g2.com/survey_responses/fiko-ai-review-13071381) ### [Floatbot](https://www.g2.com/products/floatbot/reviews) Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 #### Who Is the Company Behind Floatbot? - **Seller:** [Floatbot](https://www.g2.com/sellers/floatbot) - **Year Founded:** 2020 - **HQ Location:** Milpitas , California - **Twitter:** @floatbot 1,764 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=773ef60012770d9c46c8f55d38c3e2796f058f76cbf4eca1cbd321d47b947563&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffloatbot%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 58% Small, 42% Medium #### What Do G2 Reviewers Say About Floatbot? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Floatbot for its **ease of use** , highlighting its intuitive interface and seamless implementation. - Users commend the **easy implementation** of Floatbot, appreciating its seamless and quick deployment across channels. - Users love FloatBot's **intuitive and user-friendly interface** , making setup and management effortless for all team members. - Users value FloatBot's **intuitive and user-friendly interface** , which simplifies campaign management for team members of all skill levels. - Users appreciate the **24/7 support** from Floatbot, highlighting the team's readiness to assist at all times. #### What Are Recent G2 Reviews of Floatbot? **["FloatBot: Revolutionizing Outbound Cold Calling - A Game Changer for Our Business!"](https://www.g2.com/survey_responses/floatbot-review-8088397)** **Rating:** 5.0/5.0 stars _— Danny R._ [Read full review](https://www.g2.com/survey_responses/floatbot-review-8088397) **["Highly recommended for Conversational Automation"](https://www.g2.com/survey_responses/floatbot-review-7665643)** **Rating:** 5.0/5.0 stars _— Bhavik M._ [Read full review](https://www.g2.com/survey_responses/floatbot-review-7665643) ### [GuruSup](https://www.g2.com/products/gurusup/reviews) GuruSup is the AI agents platform for customer support — not software you add to your team, but the team itself. Text and voice agents active in days, 150+ integrations, 30 languages, 24/7. Resolves up to 95% of conversations without human intervention, but with a human touch. One person manages any volume. No hiring during peaks. No burnout. No drop in quality. #### Who Is the Company Behind GuruSup? - **Seller:** [GuruSup](https://www.g2.com/sellers/gurusup) - **Year Founded:** 2023 - **HQ Location:** Valencia, ES - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee372592edd2b2e83d16d78e9fed4f51a50defa37bd863b172f83a71e9c651fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgurusup&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Hiver Omni](https://www.g2.com/products/hiver-omni/reviews) Hiver Omni is an AI omnichannel customer service platform built for complex support operations. Most helpdesks were designed around a simple model: a ticket comes in, an agent closes it. Hiver Omni, however, is built for support interactions that cross teams, touch multiple systems, and carry significant consequences if handled incorrectly. Key features of Hiver Omni: Omnichannel capabilities in one workspace: Hiver Omni brings email, live chat, WhatsApp, voice, and a customer portal into a single shared workspace. A customer can start a conversation over email, follow up on chat, and escalate over a call. The full context carries across every touchpoint. Native Slack support: Most B2B support happens over dedicated Slack channels. With Hiver Omni, customers can raise and track issues without leaving Slack, and for your support team, those conversations come in as structured tickets that can be assigned, tracked, and resolved like any other request. AI across the support lifecycle: AI agents resolve requests end to end and trigger downstream workflows without any human involvement. When a request does need an agent, AI drafts the response and checks it for quality before it goes out. Managers get continuous QA scoring across the team and automatic flagging of knowledge base gaps, with suggested articles ready to review. Cross-team collaboration and escalation: Agents can escalate tickets to specific teams, assign owners, and set internal SLAs to track response times across each handoff. Internal notes, linked Jira issues, Slack threads, and Salesforce cases all attach directly to the ticket, so everyone involved works from the same thread. 360° account-level context, right in the conversation: Support doesn't happen in isolation from the broader account relationship. Every conversation surfaces past interactions, open issues, sentiment trends, and key account details like MRR and renewal timeline, pulled directly from connected CRMs and ERPs. More than 10,000 organizations, including Amplitude, Gusto, and Ping Identity, use Hiver Omni to manage complex support at scale. #### Who Is the Company Behind Hiver Omni? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 294 employees on LinkedIn® ### [Humassistant](https://www.g2.com/products/humassistant/reviews) Humassistant is a conversational AI platform that helps businesses automate customer communication across multiple channels from a single unified interface. The software connects to a company's existing documents, FAQs, internal procedures, and knowledge bases to generate accurate, context-aware responses that reflect the organization's tone and terminology. Unlike generic chatbot builders that rely on predefined scripts, Humassistant uses large language models to understand user intent, adapt to conversational context, and deliver relevant answers in real time. Key features and capabilities include: - Multichannel deployment across website chat widgets, WhatsApp Business, email, phone (voice AI), social media messaging, and custom API integrations — all managed from one dashboard - Intelligent escalation that transfers conversations to human operators with full context, so customers never have to repeat themselves - Real-time conversation monitoring with live takeover, allowing operators to step in at any point during an AI-handled conversation - 3D avatar interfaces with realistic voice synthesis for more engaging, human-like interactions compared to traditional text-only chatbots - Automated actions including appointment scheduling, lead qualification, contact form collection, and CRM data updates triggered by conversation context Humassistant serves three primary use cases. For customer support, it provides 24/7 automated responses to common inquiries, reducing response times and support workload while maintaining consistent service quality across all channels. For lead generation, it qualifies prospects through conversational data collection and automatically schedules appointments with sales teams. For internal operations, it supports employee onboarding and acts as an internal knowledge assistant trained on company procedures and documentation. The platform includes a correction system that continuously improves AI response accuracy based on operator feedback and customer interactions. Administrators can review conversation analytics, track sentiment data, and monitor resolution rates through a centralized dashboard. Humassistant supports multilingual conversations with automatic language detection and is designed to work for organizations of all sizes. The platform is built with a focus on data privacy and offers configurable privacy consent flows to comply with GDPR and EU AI Act requirements. Target users include customer service managers, operations teams, marketing departments handling inbound leads, and IT teams responsible for deploying communication tools. The platform requires no coding to set up and can be configured and deployed within hours through a visual widget builder with live preview functionality. Humassistant is developed and operated by a team based in Italy, with the platform available in Italian, English, and Spanish. #### Who Is the Company Behind Humassistant? - **Seller:** [Humassistant](https://www.g2.com/sellers/humassistant) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fde667e9ce57c8ae1737fcc0f1bb98af02afa7b63075e75e00ae843e03bb223b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhumassistant%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [InBoxIA](https://www.g2.com/products/inboxia/reviews) InBoxIA is an AI-powered customer support platform that automates your messaging across WhatsApp, Instagram, and Messenger 24/7. Our intelligent chatbot is configured with your business information to handle reservations, scheduling, pricing inquiries, and common customer questions automatically. When human intervention is needed, conversations are seamlessly handed off to your team. InBoxIA eliminates response delays, reduces support costs, and improves customer satisfaction by providing instant, accurate answers around the clock. Whether you're a small business looking to scale your support or an enterprise managing high message volumes, InBoxIA adapts to your needs with flexible pricing tiers offering 1,000 to 7,000 conversations per month. Start with a 14-day free trial—no credit card required. #### Who Is the Company Behind InBoxIA? - **Seller:** [Inboxia](https://www.g2.com/sellers/inboxia) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Invent](https://www.g2.com/products/invent/reviews) Invent AI Assistants: Omnichannel AI Platform for Automated Customer Service, Voice & Chatbot Automation, and White‑Label Solutions Invent AI Assistants is a powerful omnichannel AI platform that empowers companies to create, deploy, and manage intelligent virtual assistants for chat, voice, and live agent support across all major messaging channels and platforms. Our solution enables businesses to deliver fast, consistent, and scalable customer service automation, significantly reducing cost per conversation while improving customer satisfaction. Invent seamlessly integrates with over 140 business tools, WhatsApp Buisness, Instagram, Gmail, including top CRMs, email providers, calendars, and payment gateways, allowing AI assistants to automate real business actions such as booking appointments, processing payments, updating records, and more. Unlike basic chatbots that only reply, Invent's AI assistants take action and solve customer inquiries end-to-end. Designed for modern enterprise needs, our platform features: ✧ Unified inbox for seamless collaboration between AI and human support agents ✧ Multi-organization and multi-vertical support for agencies or large enterprises ✧ Advanced analytics for actionable insights and performance tracking ✧ Custom integrations to fit any workflow ✧ SOC 2 Type II compliant security for peace of mind ✧ No limits on the number of AI assistants, use cases, or support agents Invent is also a fully white-label AI assistant platform, customize branding, logo, domain, support portal, roles, and permissions so your digital customer service feels entirely your own. Experience the easiest way to launch omnichannel customer support automation, integrate with your favorite software in one click, and deliver smarter, faster customer experiences across chat, voice, and messaging apps. #### Who Is the Company Behind Invent? - **Seller:** [Zydeer](https://www.g2.com/sellers/zydeer) - **Year Founded:** 2025 - **HQ Location:** Miami, Florida, US - **Twitter:** @UseInvent 146 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffb9a3df2b436b1e9ccb7ea15a14fccb74344f10d4a68886e0a2daafb138ec23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzydeer%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Lorikeet](https://www.g2.com/products/lorikeet/reviews) Lorikeet is a CX platform for AI-first support. Businesses with the highest CX standards choose Lorikeet's AI agents to solve the most complicated support cases in the most complex industries. #### Who Is the Company Behind Lorikeet? - **Seller:** [Lorikeet](https://www.g2.com/sellers/lorikeet) - **Year Founded:** 2023 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=048747f51f0af5173f079cda772aa1827c7ff0bcae1c004e5ab95dd925510919&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Florikeetcx&secure%5Burl_type%5D=linkedin_company_website) 68 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/ai-customer-support-agents/free?order=g2_score&page=7#product-list) - [1](/categories/ai-customer-support-agents/free?order=g2_score#product-list) - [2](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list) - … - [4](/categories/ai-customer-support-agents/free?order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) - [6](/categories/ai-customer-support-agents/free?order=g2_score&page=6#product-list) - [7](/categories/ai-customer-support-agents/free?order=g2_score&page=7#product-list) - 8 - [9](/categories/ai-customer-support-agents/free?order=g2_score&page=9#product-list) - [10](/categories/ai-customer-support-agents/free?order=g2_score&page=10#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents/free?order=g2_score&page=9#product-list) Spotlight Categories [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Live Chat Software](https://www.g2.com/categories/live-chat) [Fleet Management Software](https://www.g2.com/categories/fleet-management) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)