Product Avatar Image

XOi

Show rating breakdown
38 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.9
Serving customers since
2013

Profile Name

Star Rating

37
1
0
0
0

XOi Reviews

Review Filters
Profile Name
Star Rating
37
1
0
0
0
Mike S.
MS
Mike S.
Service Solutions Architect at Trane Technologies
12/09/2025
Validated Reviewer
Verified Current User
Review source: Organic

A True Partner in Digital Transformation with Outstanding Support

|XOi
XOi has been a major contributing factor in the success of our Digital Transformation within the Commercial HVAC Service business. In all of the vendors I work with, past, present, and future they are one of the only ones which I would consider a true partner and not just another vendor looking to check boxes. They take the time to understand my needs and build solutions to fit them instead of being a solution looking for a problem. In my opinion the market is currently flooded with solutions looking for problems instead of providers lookind to solve MY problems. XOi is different in the fact that although they have standard OOTB functionality they are also very aware of the needs of my industry and user base and are constantly improving to meet the needs of those users. Customer Support is always quick to respond when needed and resolves any issues fast and with a very pleasant demeanor. WIth over 5000 users we rely on XOi as a core part of our Service Solution multiple times a day and it doesn't dissapoint.
Verified User in Facilities Services
AF
Verified User in Facilities Services
12/09/2025
Validated Reviewer
Verified Current User
Review source: Organic

Effortless HVAC Service Management with XOi

|XOi
I use XOi for my HVAC service work and really like how it provides equipment and customer history right at the technician's fingertips in the field. The AI summary feature is useful as it helps our technically inclined folks better communicate with laymen. Also, the initial setup of XOi for my team was very simple.
LK
Leslie K.
12/09/2025
Validated Reviewer
Verified Current User
Review source: Organic

Empowers Technicians with Visual Documentation and Streamlined Efficiency

|XOi
What I like best about XOi is how it enhances customer confidence through visual documentation and transparency. The platform streamlines work efficiency by reducing administrative tasks and enabling technicians to focus on service quality. Its robust documentation capabilities, combined with advanced features like optical character recognition (OCR), make capturing and organizing job details effortless. Additionally, XOi provides valuable equipment insights that help us make informed decisions and improve predictive maintenance. I also appreciate the continual advancements in the platform - XOi is always evolving with new tools and integrations that keep us ahead in delivering exceptional service.

About

Contact

HQ Location:
Nashville, US

Social

@XOiTechnologies

What is XOi?

XOi is the data intelligence solution for the asset lifecycle, purpose-built for field service providers. XOi captures, enriches, and connects asset data across every stage of service to improve visibility, consistency, and performance. With the XOi app, office and leadership teams gain structured service history, real-time job visibility, portfolio-level asset insights, and connected communication between the field and back office. Sales teams leverage enriched asset data for site surveys, quoting, capital planning, and proactive equipment replacement strategies—turning jobsite capture into measurable revenue opportunity. Technicians use the XOi app on the jobsite to capture dataplate information with Optical Character Recognition (OCR), complete guided workflows, access a centralized knowledge base, and automatically generate customer-ready work summaries. XOi helps service organizations maximize asset uptime, improve service quality, strengthen sales conversations, and turn everyday service interactions into usable asset intelligence.

Details

Year Founded
2013
Website
xoi.io