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UserScape

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17 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.0
Serving customers since
2004
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UserScape Reviews

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Star Rating
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5
2
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Naina K.
NK
Naina K.
Search Engine Optimization Expert at Media Matrix World Wide Private Limited
06/22/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

The names makes it all 'Help'

This is an amazing ticketing tool to resolve and assign tickets. It's categories and subcategories make it more helpful in indentifying and resolving reported departmental cases.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
06/18/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Helpspot is a quick and easy way for keep track of user problems and requests.

Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
06/06/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Amazing Organizational Ticketing System

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

About

Contact

HQ Location:
Poughkeepsie, NY

Social

@userspace

What is UserScape?

UserScape is a software company specializing in providing innovative solutions to help businesses effectively manage customer support services. Their flagship product, HelpSpot, is a comprehensive help desk software designed to streamline the process of handling customer support requests. HelpSpot offers features like ticket management, reporting, and integration capabilities that allow teams to collaborate and respond to customer issues quickly and efficiently.The company focuses on delivering tools that are both powerful and easy to use, aiming to enhance the productivity of support teams without the need for extensive training or complex implementation. With an emphasis on customization and flexibility, UserScape's solutions can be tailored to fit the unique needs of each business, ensuring that users can maximize the benefits of their customer support system.

Details

Year Founded
2004
Website
userscape.com