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UserScape

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17 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.0
Serving customers since
2004
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UserScape Reviews

Review Filters
Profile Name
Star Rating
9
5
2
1
0
BM
Bharti M.
04/27/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great web based Help Desk Software for General usage

Sometimes, when it is necessary we can host our own instances or we can use this as our hosted service. On both the IT and Consumer sides, we are able to personalize our experience. The design and feel of the portals, as well as any email messagiung, may all be customized.
Verified User in Higher Education
AH
Verified User in Higher Education
12/14/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Budget Friendly and Highly Productive Ticketing System

We can host our instance or go hosted if needed. We can customize the experience on both the IT and customer sides. Customization includes the portal look and feel as well as any email messaging.
Verified User in Computer Games
CC
Verified User in Computer Games
09/21/2021
Validated Reviewer
Review source: G2 invite
Incentivized Review

simple customer support for all sizes of business

Support both asSaS and on-prem server and subscription cost remains same, easy integration with e-mails, e-mail to ticket conversion, and excellent user interface

About

Contact

HQ Location:
Poughkeepsie, NY

Social

@userspace

What is UserScape?

UserScape is a software company specializing in providing innovative solutions to help businesses effectively manage customer support services. Their flagship product, HelpSpot, is a comprehensive help desk software designed to streamline the process of handling customer support requests. HelpSpot offers features like ticket management, reporting, and integration capabilities that allow teams to collaborate and respond to customer issues quickly and efficiently.The company focuses on delivering tools that are both powerful and easy to use, aiming to enhance the productivity of support teams without the need for extensive training or complex implementation. With an emphasis on customization and flexibility, UserScape's solutions can be tailored to fit the unique needs of each business, ensuring that users can maximize the benefits of their customer support system.

Details

Year Founded
2004
Website
userscape.com