Product Avatar Image

UserScape

Show rating breakdown
17 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.0
Serving customers since
2004
Profile Filters

All Products & Services

Profile Name

Star Rating

9
5
2
1
0

UserScape Reviews

Review Filters
Profile Name
Star Rating
9
5
2
1
0
Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
06/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Not user friendly enough, UI is too messy

I like the option to have pre-typed responses. It makes it more time-efficient to respond to common questions.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
06/26/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Helpspot is unique and wonderful

I like the versatility that helpspot provides, along with the interactive work space that it offers. We are able to dynamically work on tickets and speedily resolve them. i also like how the user interface is easy to use and also aesthetically pleasing. Very clean, very modern.
Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
06/25/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Helpspot review

It is simple and convenient to use. I like the analysis feature.

About

Contact

HQ Location:
Poughkeepsie, NY

Social

@userspace

What is UserScape?

UserScape is a software company specializing in providing innovative solutions to help businesses effectively manage customer support services. Their flagship product, HelpSpot, is a comprehensive help desk software designed to streamline the process of handling customer support requests. HelpSpot offers features like ticket management, reporting, and integration capabilities that allow teams to collaborate and respond to customer issues quickly and efficiently.The company focuses on delivering tools that are both powerful and easy to use, aiming to enhance the productivity of support teams without the need for extensive training or complex implementation. With an emphasis on customization and flexibility, UserScape's solutions can be tailored to fit the unique needs of each business, ensuring that users can maximize the benefits of their customer support system.

Details

Year Founded
2004
Website
userscape.com