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Userlytics

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189 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2009

Profile Name

Star Rating

129
48
9
3
0

Userlytics Reviews

Review Filters
Profile Name
Star Rating
129
48
9
3
0
Ella C.
EC
Ella C.
12/02/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

High-Quality Insights That Drive UX Strategy

I appreciate Userlytics' access to high-quality users who provide invaluable insights. This access is crucial because it enables me to gather direct feedback from users to inform my UX strategy effectively. I find that many other platforms offer similar survey creation capabilities but often result in poor quality and unhelpful responses. In contrast, Userlytics provides tangible insights that I can directly apply to my strategic planning, which sets it apart from competitors. Furthermore, the initial setup of Userlytics was very easy for me, simplifying my transition and enabling me to utilize its features without hassle. These aspects, combined, enhance the overall value of Userlytics for me.
Brandon C.
BC
Brandon C.
12/02/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy Setup and Responsive Support, But Needs Transcription Enhancements

I enjoy using Userlytics for its easy-to-use platform which allows me to recruit participants and record sessions effortlessly. The ease and functionality of the platform significantly streamline the research process, allowing for both unmoderated and moderated testing. I also appreciate Userlytics' responsive and friendly operations team and support staff. Their promptness in addressing issues is impressive, as I experienced when they efficiently edited a video to blur parts of my screen, ensuring the privacy of sensitive information. This was accomplished within two to three hours, making the video ready for public sharing. The combination of the platform's usability and the team's responsiveness makes the overall experience with Userlytics very delightful and efficient. Additionally, the setup process for Userlytics was quick and straightforward, aided by customer support every step of the way, which made it very easy to get up and running with our first studies.
Rick R.
RR
Rick R.
11/21/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Effortless UX Insights with Userlytics

I appreciate Userlytics for its ease of use, which makes navigating and employing the platform straightforward and efficient. The Highlight Reel function is particularly impressive as it allows me to easily extract the most meaningful and instructive user feedback, facilitating the collation and sharing of insights. I find this feature incredibly helpful in streamlining the evaluation process and enhancing collaboration within the team. Additionally, the initial setup of Userlytics was extremely easy, indicating a user-friendly onboarding experience that did not require unnecessary complications. Having used UserTesting.com in a previous role, I find Userlytics to be a superior tool, offering a better user experience overall. My satisfaction with the platform is evident in my strong likelihood of recommending Userlytics to others, as reflected in my perfect score of 10 out of 10.

About

Contact

HQ Location:
Miami, Florida

Social

@Userlytics

What is Userlytics?

Userlytics is a user experience testing platform that enables businesses to gather insights on their websites, apps, and prototypes through remote usability testing. By facilitating video recordings of real users interacting with products, Userlytics helps companies understand user behavior, identify usability issues, and improve overall user experience. Their services cater to a wide range of industries, providing valuable feedback for enhancing digital interfaces and increasing customer satisfaction. For more information, visit their website at https://www.userlytics.com.

Details

Year Founded
2009