Userlytics

Show rating breakdown
4.4 out of 5 stars
200 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.4
Serving customers since
2009
Products
Reviews
About
Products
Reviews
About
Profile Filters

All Products & Services

Product Avatar Image
Userlytics

200 reviews

Userlytics provides a platform for DIY remote user testing, usability testing, and user experience (UX) testing, as well as optional services such as test design, review and in-line video annotation of key events and comments, a High Light Reel, and an Executive Summary Report with recommendations.

Profile Name

Star Rating

134
54
9
3
0

Userlytics Reviews

Review Filters
Profile Name
Star Rating
134
54
9
3
0
Verified User in Airlines/Aviation
CA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
04/14/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Fast user sourcing and responsive support, but transcript exports need improvement

|Userlytics
The ability to source a wide range of users very quickly is a real strength, and setting up studies is straightforward, with a simple design of the system. On the rare occasion I’ve had any issues, Userlytics has been very prompt in replying and helping resolve them. They’ve also added some AI tools to the platform, which is a nice addition.
Haley G.
HG
Haley G.
Operations AnalystSmall-Business (50 or fewer emp.)
04/14/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive and Effective for UX Projects, But Initial Recording Glitchy

|Userlytics
I use Userlytics for school projects related to UX, and it's a good way to allow remote participants. I appreciate that we can send participants a link, and the website explains things clearly. We can see and hear what the users are doing, which I find helpful to understand people's thoughts. I thought the platform was really intuitive, and the video and audio recording features are great. The initial setup was very easy to use.
Daniel K.
DK
Daniel K.
Mid-Market (51-1000 emp.)
03/27/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Ease of Use and Fast Insights, But AI Needs Improvement

|Userlytics
I like the ease of use of Userlytics, and the speed with which it provides answers. The auto-generated transcripts are another great feature. I also find the AI insights to be good, although they're not quite reliable yet. Setting up Userlytics was very easy for me, perhaps because I've used this and similar products in other roles before.

About

Contact

HQ Location:
Miami, Florida

Social

What is Userlytics?

Userlytics is a user experience testing platform that enables businesses to gather insights on their websites, apps, and prototypes through remote usability testing. By facilitating video recordings of real users interacting with products, Userlytics helps companies understand user behavior, identify usability issues, and improve overall user experience. Their services cater to a wide range of industries, providing valuable feedback for enhancing digital interfaces and increasing customer satisfaction. For more information, visit their website at https://www.userlytics.com.

Details

Year Founded
2009