Upland Software

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4.4 out of 5 stars
965 reviews
  • 27 profiles
  • 46 categories
Average star rating
4.4
Serving customers since
2010
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Upland Software Solutions

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Upland Qvidian

166 reviews

Upland Qvidian is an advanced, cloud-based solution that uses a suite of automation and collaboration tools along with generative AI to automate proposal tasks and polish presentations. Qvidian helps sales proposal teams collaborate effortlessly, quickly find answers, deliver stronger RFP responses, build personalized winning proposals, and grow revenue by winning more deals

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Upland PSA

121 reviews

Upland PSA (formerly Tenrox) helps professional services teams take their business to new heights. Customers around the world use PSA to streamline business operations for time tracking, resource management, project planning, and project financial management. The solution enables professional services teams deliver projects with certainty, assign resources based on skills, cost, and availability, and exceed client expectations every time.

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Upland Adestra

102 reviews

Upland Adestra is a multi-channel marketing automation platform that engages audiences through advanced segmentation, AI-powered personalized content, and award-winning expertise. Adestra drives inbox placements and nurtures subscribers across email and mobile, seamlessly guiding them through their journey towards conversion.

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InterFAX

168 reviews

Upland InterFAX is an enterprise-class, cloud-fax solution that enables global organizations to send and receive documents with the ability to streamline digital workflows and enhancing faxes for AIdriven data processing. InterFAX works seamlessly with applications through direct integrations and our scalable, endlessly customizable Developer API.

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Upland KCM

Upland KCM

Knowledge and Contact Center Management Solutions

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Upland BA Insight

24 reviews

Upland BA Insight’s AI enablement platform allows enterprises to access, prepare, and expose the knowledge needed to power AI projects. BA Insight supercharges enterprise AI through its AI agnostic approach using vector search, data chunking, ML, NLP, and security trimming to index, enrich, and display knowledge from all connected sources.

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Upland Software Reviews

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Verified User
A
Senior Program Manager
Mid-Market (51-1000 emp.)
3.5/5

RightAnswers excels in knowledge management with robust KCS-aligned workflows and governance, serving as a reliable system of record for organizational knowledge. However, the user experience is outdated, and integrating with major enterprise platforms can be complex and labor-intensive.

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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Verified Current User
Review source: Organic

A Strong KCS-Aligned Knowledge Platform with Room to Modernize

|Upland RightAnswers
What I like best about Upland RightAnswers is the knowledge-authoring experience. The WYSIWYG editor is simple and intuitive for day-to-day use, and it allows us to create and segment content for multiple audiences while maintaining appropriate governance. The platform is flexible enough to support our Knowledge-Centered Service, or KCS, practices rather than requiring us to force our processes into a rigid model. The keyword search is fast and effective, consistently placing relevant articles near the top of the results. Our users have been more satisfied with the search experience than they were with our previous knowledge platform. We have found its traditional keyword search particularly effective for our highly technical content. Upland also provided strong support during implementation and helped us complete the setup and launch successfully. Their team works with us to understand our requirements and accommodate our needs within the product and their business constraints. Upland’s KCS v6-certified training is another significant advantage because we can receive KCS guidance from the same company that develops the platform. This gives us a stronger connection between the training, the product’s capabilities, and the KCS practices it is intended to support. Although our Salesforce integration has room to improve, RightAnswers provides the core ability to search for and link knowledge from our CRM workflow. Overall, the combination of intuitive content creation, effective keyword search, KCS alignment, and responsive support makes RightAnswers valuable to our knowledge program. Upland has provided one of the best vendor experiences I have had during my 15 years with my company, and we have developed a strong, trusted working relationship.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
10/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

Adds Great Structure to Keep Complex Workflows Coordinated

|Upland Kapost
I love how structure we can add to our workflow to stay coordinated with the many different content and campaign types we have.

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HQ Location:
Austin, TX

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What is Upland Software?

Upland Software is the intelligence layer that unifies and contextualizes enterprise knowledge, content, and data, turning isolated information into actionable outcomes for every human and agent. More than 1,100 enterprise customers rely on Upland's deep domain expertise to unlock the full value of their AI and agent-driven operating models, driving measurable outcomes across customer experience, employee productivity, and regulatory compliance.

Details

Year Founded
2010
Ownership
NASDAQ:UPLD