That all of our online reviews are listed in one place. The quarterly reports are also very helpful.

Unwrap significantly cuts down on time to get meaningful customer insights. Previously, my team struggled with prioritizing bugs because we couldn't figure out how many people it affected. The support team could share anecdotes, but that wouldn't scale. Because we already had support channels with customers, we leveraged them with Unwrap's technology to surface trends and categorize feedback to pinpoint persistent issues and prioritize valuable eng time against them. In summary, this is what I enjoy best about Unwrap and its team: 1. The monthly reports that synthesize trends are an excellent summary that you can share with executives and look like a rock star. 2. The team responds well to feedback and suggestions. Because they're small and agile, they're likely to implement your idea if promising. 3. The rapid improvements the team makes to make the experience better. A recent change enabled users to annotate changes against feedback trends to track the team's progress in addressing an issue.

Our team is able to use Unwrap to verify the prevalence of issues that surface from conversations with customers who reach out to us via our live chat support or email.