Unwrap is a powerful and user-friendly tool that allows businesses to analyze their customer comments in a meaningful way. I'd recommend this product to any company looking to get to the bottom of what's going on with a large data set of customer comments or similar data. On top of an excellent product, their staff is very approachable and willing to assist. They receive feedback on the product well and remain curious about how they can tailor it to your needs.

Summaries and groupings are surprisingly well done. More importantly the ability to adjust the groups and monitor for any trend changes is excellent. The integrated AI Chatbot allows us to use our member interactions data in a completely different way when answering product or engineering team questions. Being able to ask human questions, dig deeper, and then get not only quantitative data but actual case examples is huge. This has sped up our investigations and helped us focus time and effort on resolutions instead. Their team is very responsive and consistently looking to add additional value for us. Unwrap has quickly become a necessary tool in our toolkit and a part of our primary processes as a team, and even more broadly as a company.

I like that Unwrap is continuously improving their modeling, that they are listening to customers to drive new features, and that the people at Unwrap are always willing to dive into a challenge and help me get what I need. The key benefit of Unwrap is continuously ingesting our customers' feedback, enabling us to see what they're truly talking about- we've found that some of our assumptions are off the mark because of Unwrap uncovering the issues in a novel way. Unwrap is an easy way to see everything in one spot, or to deep dive into just support or just a specific data source.