Unwrap is an AI-powered customer intelligence platform built for Customer Experience, Support, Insight, and Product teams drowning in unstructured feedback. It automatically ingests feedback from every channel across support tickets, app reviews, surveys, sales calls, and NPS, then uses proprietary NLP to surface themes, sentiment, and emerging trends without manual tagging. Real-time alerts flag issues as they're building momentum, not after they've already become a fire drill. Dashboards and reports translate messy qualitative data into a shared language that teams and leadership can act on together, so decisions are based on what customers are actually saying instead of anecdote or gut feel. Teams using Unwrap report cutting feedback analysis time by 80-90% and catching emerging problems weeks before they'd have surfaced manually. Trusted by companies like Microsoft, Lyft, Oura, DoorDash, Southwest Airlines, Perplexity, and lululemon to turn the voice of the customer into a direct input on what gets built and fixed next.