Ability to aggregate various customer feedback sources and provide intelligence layer on top to identify key trends and patterns that the product teams can take action on based on popularity and volume of feedback

We have stuggled as business to find the correct tool to being together reviews and customer feedback from multiple platforms while also simplifying the input process for our customer facing teams. Using Unwrap's AI platform has allowed us to gather the feedback easily and anyalyze free form input (email text, voice, etc) without the need to build cumbersome forms that have typically slowed down and de-personalized the interaction our customers have with our support teams.

I am the BI Manger for the Member Experience team at Oura. The UI experience for Unwrap is unparalleled. Even someone with no prior experience can master the platform within half an hour. This intuitive design has led to higher adoption rates in our organization compared to previous tools, with a much higher frequency of visits per user. Their excellent customer service and commitment to continuous improvement are evident. When we request changes or suggest improvements, their team is always eager to respond. The tools are highly customizable, and the AI model training is among the most intuitive, allowing companies to address specific nuances relevant to their needs. In addition, the tool took about 2 weeks to integrate, which was fantastic.