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Thematic

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4.8 out of 5 stars
43 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2016
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Thematic

43 reviews

Thematic is a CX solution which turns customer feedback into insights using latest AI and powerful visualisations.

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Star Rating

39
4
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Thematic Reviews

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Profile Name
Star Rating
39
4
0
0
0
Emma G.
EG
Emma G.
Dasher Marketing at DoorDash
09/23/2021
Validated Reviewer
Verified Current User
Review source: Organic

Essential resource for making the most of customer insights

|Thematic
Thematic empowers us with information to help make the right decisions, and I love seeing themes as they emerge. We get real-time signals on issues our customers are experiencing and early feedback on new features they love. I love looking at the week-over-week breakdowns and comparing segments of our audience (market, tenure, etc.) Thematic helps me understand what’s driving our metrics and what steps we need to take next.
Verified User in Utilities
IU
Verified User in Utilities
09/16/2021
Validated Reviewer
Verified Current User
Review source: Organic

It's making my life so much easier!

|Thematic
I have been battling with a megaspreadsheet that just isn't working for me. I have been spending hours cleaning data when I should be analysing what is going on and helping my organisation take action in the areas that will help us achieve our goals. With the help of Nicolas in Thematic I am turning that spreadsheet into dashboards that can be used by different people in the business to work out their next best move.
Jason B.
JB
Jason B.
Product Design and UX Executive
06/07/2021
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful tool, easy to use, easy to get started...

|Thematic
Thematic has been great to work with and incredibly responsive. They got us up and running quickly and held our hand every step of the way. Support and answers are an email away. The tool is powerful and so easy to use. The interface is very intuitive and does a nice job visualizing data and trends. It’s really helped us figure out where to prioritize our efforts – and gives us the ability to see improvement over time.

About

Contact

HQ Location:
San Francisco, CA

Social

@getthematic

What is Thematic?

Thematic is a data analysis platform that specializes in extracting insights from open-ended customer feedback. By utilizing advanced natural language processing and machine learning techniques, Thematic helps organizations understand customer sentiments, identify trends, and make informed decisions based on qualitative data. Their services aim to enhance customer experience and drive business growth through actionable insights derived from feedback. For more information, visit their website at [getthematic.com](https://www.getthematic.com).

Details

Year Founded
2016