The Access Group

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1,350 reviews
  • 64 profiles
  • 67 categories
Average star rating
4.3
Serving customers since
1991

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Prospect CRM

97 reviews

Prospect CRM is a stock-aware customer relationship management (CRM) solution designed specifically for B2B wholesalers, distributors, and manufacturers. It helps product-based businesses manage customer relationships, quote accurately using live inventory data, and streamline sales and service operations. As part of the ERP division at The Access Group, Prospect CRM integrates seamlessly with inventory and accounting platforms such as Unleashed, Katana, Cin7 Omni/Core, Xero, QuickBooks Online, Access Dimensions, Sage 50, Exchequer, and Pegasus Opera. These integrations ensures that sales teams have real-time access to stock levels, pricing, and customer history—enabling smarter decisions and faster workflows. Prospect CRM is used by thousands of SMEs worldwide to improve customer retention, increase sales efficiency, and maximise customer lifetime value. It combines traditional CRM capabilities—such as lead tracking, sales pipelines, and customer service—with features tailored to the realities of selling physical products B2B. Key Features & Benefits: Stock-Aware Quoting – Quote only on available stock with live inventory data pulled from your back-office systems. Built-in Dashboards & Reporting – Visual analytics help teams monitor performance and uncover opportunities. RFM Customer Analysis – Segment customers based on recency, frequency, and monetary value to drive targeted sales efforts. Quick Order Entry – Streamline the quoting and ordering process with fast, intuitive workflows. Team Collaboration Tools – Improve internal communication and coordination across sales and support teams. Why Customers Choose Prospect CRM: Exceptional Customer Support – Mentioned in over 120 reviews, support is consistently rated as responsive and knowledgeable. User-Friendly Interface – Designed for non-technical users, praised for being “simple to navigate.” Seamless Integrations – Customers describe integrations “like a hand in a glove,” especially with platforms like Unleashed and Xero. First-Class Onboarding – Setup and training processes are frequently highlighted as smooth and supportive. Prospect CRM is ideal for B2B product businesses looking to align their sales and service teams with real-time inventory and customer data—helping them sell more, in less time, every time.

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The Access Group Reviews

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Profile Name
Star Rating
865
360
60
29
36
Martin F.
MF
Martin F.
Senior Resourcing ManagerEnterprise (> 1000 emp.)
10/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Excellent Support during a large implementation!

The system is user friendly, fully customisable and provides excellent data!
Mina B.
MB
Mina B.
Assistant Financial AccountantEnterprise (> 1000 emp.)
10/14/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Centralised HR Data and Self-Service That Streamlines Payroll Support

What I like best about Access PeopleHR is that it makes employee-related information easier to access without having to rely on long email chains or separate files. From an assistant financial accountant perspective, this is useful because HR information often links to finance work, especially around payroll, absence, starters, leavers, and employee changes. I like that holiday records, employee documents, and basic employment details can be kept in one place, which makes it easier to check information when supporting payroll reviews or month-end checks. The self-service feature is also helpful because employees can request leave or update details themselves, reducing the need for manual follow-up. For me, the biggest benefit is that it gives better visibility over people-related data, so when finance needs to check headcount, absence, payroll-related changes, or supporting documents, the information is easier to find and more organised.
JS
Jamie S.
Mid-Market (51-1000 emp.)
09/25/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Highly Customizable, But Documentation Can Be Hard to Navigate

It’s customizable, which allows us to use it in the way that best fits our needs.

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HQ Location:
Loughborough, Leicestershire

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What is The Access Group?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs over 9,000 people, continuously driving product innovation and customer service excellence. For more information, visit www.theaccessgroup.com or follow us @TheAccessGroup

Details

Year Founded
1991