SymTrain
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.9
Serving customers since
2018
SymTrain Reviews
JF
John F.
Amazing Tool. It's made a difference for us!
We are a call center, and Symtrain allows us to create simulations with actual calls but modified to improve our agent's skills. The software is intuitive and the support is great. We were able to make a simulation on day 1. We use this tool evey week and have integrated into our workflow. All the features are useful and we appreciate Symtrain upgrading their features.
AS
Angie S.
Learning & Development Director | B2B / B2C | SaaSSymtrain helped us change the game!
Symtrain's tech is really outstanding but their CS & Support department are world class.
Feedback is always well accepted, features have value and are constantly improved
DR
Daniel R.
Self-determined Problem SolverCollaboration is Greater than Compromise
Working with Symtrain is not about meeting in the middle. It is not about sacrificing or giving up a process to accommodate how business is performed with Symtrain. Instead, working with Symtrain is like finding that lifelong learning partner willing to walk beside you on your journey to success. Everyone is approachable and they are quick to adapt or tailor their solutions to meet the needs of individual clients. They are simply a pleasure to work with.
About
What is SymTrain?
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.
Details
Year Founded
2018
Website
symtrain.ai