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SymTrain

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25 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.9
Serving customers since
2018

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SymTrain Reviews

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Heather F.
HF
Heather F.
Growth & Strategy @ FRONTLINE Selling | Driving strategic growth for B2B clients.
01/09/2024
Validated Reviewer
Verified Current User
Review source: Organic

An Asset Every Team Should Utilize

My team and I are regular users of SymTrain, especially for adapting to new messaging strategies and continuous learning. This platform has completely changed the way we train, which speeds up the time it takes for our team to master new skills. What sets SymTrain apart is its combination of visual and voice simulations, which have dramatically reduced the time needed for onboarding and coaching. The real game-changer for us, however, is the ease of uploading and editing Talk Tracks and Sequences. In a market that evolves rapidly, the ability to make quick edits is invaluable. The flexibility to adapt and pivot simulations sets SymTrain apart from other platforms in the field. Another aspect I value with SymTrain is its client support. Whenever we have questions, the SymTrain team is incredibly responsive and supportive. Their hands-on assistance ensures we make the most out of the platform without any major disruptions.
JJ
Jessica J.
01/08/2024
Validated Reviewer
Review source: Organic

Stellar Training Tool!

SymTrain has been an immensely valuable tool for internal training and development! Allowing our SDRs the opportunity to rehearse potential real-life conversations has been vital to their success, and ultimately to the success of the company as a whole.
PD
Patrick D.
01/08/2024
Validated Reviewer
Review source: Organic

Been recommending symtrain for years!

What I like best about Symtrain is, well, everything! We have been using the platform as a way to onboard and train our SDRs for many years. The platform is constantly improving and growing. And their CS team (Jamie is a ROCKSTAR) are there to ensure you get the most of out it.

About

Contact

HQ Location:
Alpharetta, US

Social

@symtrain

What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.

Details

Year Founded
2018
Website
symtrain.ai