SymTrain
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.9
Serving customers since
2018
SymTrain Reviews
PR
Paul R.
Reducing the Ramp Up Time to Competency for Customer Service Agents
There are four huge upsides:<br>1. New hire process and soft skills training to augment instructor led training<br>2. Eliminates the need for in class role play exercises<br>3. Boost training when an area of opportunity is identified.<br>4. Easy integration.
AF
Verified User in Financial Services
Our business is seeing the value of Symtrain
As a business, we've seen improvements in all our key metrics post taking Symtrain. Our customer service agents like using Symtrain - here are some of the comments received when surveyed. "I feel the training is very helpful when working with the customers" "It was very helpful to the process. I learned things about navigation that I didn't already know as a tenured agent." "I love the Symtrain and still stand by the fact that I wish I had it when I was a new hire!!!"
MV
Maria V.
Game-Changing Training
SymTrain has completely transformed how I approach my work. What I love most about SymTrain is how personalized the training feels. The AI coaching adapts to my strengths and areas where I need improvement, making the sessions really effective. The simulations are incredibly realistic, giving me plenty of practice before handling real human interactions.
About
What is SymTrain?
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.
Details
Year Founded
2018
Website
symtrain.ai