SymTrain
25 reviews
- 1 profiles
- 2 categories
Average star rating
4.9
Serving customers since
2018
SymTrain Reviews
AC
Verified User in Computer & Network Security
Love the accessibility of the product.
I love how the Symtrain platform is accessible and so much easy to use. It hardly takes 10 seconds to get anyone into Symtrain and the ability to simulate real customer interactions helps agents build confidence and improve performance. The platform is straightforward, making it easy for both new and experienced users to engage with the system.
UT
Verified User in Telecommunications
Realistic Training, Customizable Experience
SymTrain offers options to create realistic simulations that help users practice and build confidence before engaging in real-world interactions. It eliminates the need for in-class role-playing exercises, streamlining the training process.
KJ
Keyur J.
Revolutionary AI Training That Transformed Our Customer Service
As a customer, I've found Symtrain's AI training simulations incredibly helpful for my team. The user interface is intuitive and easy to navigate, making it simple to set up new training scenarios. Their customer support team has been exceptional - always responsive and going above and beyond to help us maximize the platform's potential.
About
What is SymTrain?
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.
Details
Year Founded
2018
Website
symtrain.ai