SmartSuite

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237 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.4
Serving customers since
2019
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SmartSuite Reviews

Review Filters
Profile Name
Star Rating
144
79
11
2
1
JF
John F.
Small-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

One place to run the whole operation

It was easy to set up in a way that fits how we actually work, not how some template thinks we should. Linking related records together keeps everything connected, and the automations take care of the reminders and handoffs that used to slip through the cracks. The dashboards give us a quick, clear view of where things stand without extra effort
SA
Sami A.
Chief Operating OfficerSmall-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: Organic

Flexible enough to fit our business processes, not the other way around

Flexibility and ease of use. It has a true relational backend, so I can link data across apps in ways a typical CRM won’t let you, and that’s helped me find correlations and trends I wouldn’t have seen otherwise. It’s also really easy to build in and doesn’t take long to learn, so we went from idea to something the team was actually using in a short time. Time to value was quick. On top of that, the SmartSuite team has been great. They’re supportive and willing to add features when we need them, and since the platform is so flexible, those requests don’t take forever to show up.
Verified User in Consulting
UC
Verified User in Consulting
Enterprise (> 1000 emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Use and Maintain—Ticket Management Made Simple

It’s very easy to use and maintain, especially when it comes to managing tickets.

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HQ Location:
Newport Beach, US

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What is SmartSuite?

SmartSuite is an AI-native work platform that connects the workflows that run your business. You can think of SmartSuite as a Work Operating System (Work OS)—a unified foundation for data, automation, AI, permissions, and reporting that helps teams build, manage, and scale work across the organization.

 SmartSuite includes purpose-built solution suites across four core solution areas. Teams typically start in one area—and expand as workflows connect: Governance, Risk, Compliance and Resilience Unify risk, compliance, audit, third-party risk, operational resilience, business continuity, regulatory readiness, privacy, AI governance and ESG. IT Service Delivery Unify IT service management, incident response, service requests, asset management, and operational workflows—so teams resolve issues faster and deliver reliable services at scale. Project & Portfolio Management Unify portfolio reporting across projects and initiatives—so teams stay aligned on priorities and leaders can track progress against OKRs in real time. Business Operations Manage sales, marketing, product, operations, human resources, procurement, and more—across teams and departments.

Details

Year Founded
2019