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ScorebuddyCX

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4.5 out of 5 stars
835 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2001
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All Products & Services

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ScorebuddyCX

835 reviews

ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Profile Name

Star Rating

615
187
23
5
5

ScorebuddyCX Reviews

Review Filters
Profile Name
Star Rating
615
187
23
5
5
JM
Jamie M.
07/22/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy-to-Use Interface with Game-Changing Calibration Prompts

|ScorebuddyCX
The interface is easy to use and manage. Scores and uploaded interactions are easily accessible, and the prompts for calibration sessions have been a game changer.
Verified User in Medical Practice
UM
Verified User in Medical Practice
07/22/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easily Customizable Scorecards for Quality and Performance Reviews

|ScorebuddyCX
The easily modified scorecard allows for quality and performance reviews across multiple departments and processes.
Verified User in Financial Services
AF
Verified User in Financial Services
07/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Instant Structured Feedback and Automated Review Assignments

|ScorebuddyCX
Instant structured feedback platform for customer support agents and automations that automatically assigns reviews to evaluators.

About

Contact

HQ Location:
Dublin

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What is ScorebuddyCX?

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

Details

Year Founded
2001