RingCentral

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3,508 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

1,552 reviews

AI-powered communications that redefines customer engagement for modern teams.

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Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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RingCentral Video

505 reviews

Modern messaging for modern teams

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RingCentral Contact Center

248 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

51 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

0 reviews

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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RingCentral Reviews

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Profile Name
Star Rating
2269
892
186
67
99
Akash Y.
AY
Akash Y.
Software EngineerInformation Technology and ServicesMid-Market (51-1000 emp.)
11/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy dashboard and live call monitoring, with room to improve reporting

I like the ability of the Ringcentral Contact Centre to display both the customer interactions and agent communications in the one interface. I find the dashboard easy to use and the live call watch is great for monitoring the team's service quality. It was very handy to be able to use AI generated summaries.
Verified User in Information Technology and Services
AI
Software Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
4/5

RingEX enhances internal collaboration for teams, particularly in engineering, by providing reliable call quality and AI-generated summaries that save time on note-taking. The integration with tools like Slack and Google Calendar supports seamless daily workflows.

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Summarized using AI
JS
Jay S.
Product ManagerBiotechnologyEnterprise (> 1000 emp.)
11/07/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Reliable global voice calling inside Microsoft Teams with genuinely useful AI call notes.

Coordinating distributed engineering, QA, and regional commercial teams across different timezones for our internal Atlas and Sonata scoring platforms requires a lot of Live voice bridges and external partner calls. While our day-to-day internal chat runs in Microsoft Teams, we rely on the RingEx for Microsoft Teams integration whenever we need carrier-grade external PSIN calling and reliable international dial-in numbers across India, Europe, and North America. Call quality and uptime have been rock solid even when bridging external agronomy partners on lower-bandwidth mobile networks, what saves me the most time day to day is the Personal AI Assistant built into the calls. During technical calibration and UA readiness reviews, it generates live transcriptions and pulls out clear post-call action items and decisions automatically, plus the live catch-up summary is great when I join an ongoing engineering bridge five minutes late. I also use Call Flip constantly when taking early-morning or late-evening global calls, letting me switch an active call from my desktop app to my iPhone or iPad seamlessly without dropping the connection.

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HQ Location:
Belmont, CA

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What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG