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RingCentral

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3,218 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

Review Filters
Profile Name
Star Rating
2107
764
182
67
98
Krishna S.
KS
Krishna S.
Assistant Manager @ EduMont Classes | Enhancing Client Experience and Retention
08/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy-to-Use, Reliable Calls—With a Learning Curve and Limited Reporting Flexibility

I like its easy-to-use interface, reliable call quality ,and the way it keeps customer interaction organized in one place
Cyprian A.
CA
Cyprian A.
Senior Applied AI Engineer | I help teams ship AI with confidence. | Helping Engineering & Ops Leaders stabilize, integrate, and scale enterprise AI workflows.
08/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Enterprise-Grade Control for Complex Contact Center Operations

What I like most about RingCentral Contact Center is the breadth of control it offers for complex, enterprise-scale operations. I’m able to design detailed IVR and routing flows across both voice and digital channels, and it also gives supervisors strong visibility through workforce management, quality management, interaction analytics, and reporting. The CRM and business-system integrations make it easier to tie customer interactions into the broader service workflow, though the initial setup and configuration still require careful planning.
Javier M.
JM
Javier M.
Gerente Senior de Cuentas Estratégicas en Heidis Cleaning Inc
08/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Seamless Integration and Exceptional Support

I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations. The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations.

About

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG