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RingCentral

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4.3 out of 5 stars
3,218 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999

Featured Products

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RingEX

1,429 reviews

AI-powered communications that redefines customer engagement for modern teams.

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RingCentral Video

504 reviews

Modern messaging for modern teams

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RingCentral Contact Center

220 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCentral Events

963 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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RingEX

1,429 reviews

AI-powered communications that redefines customer engagement for modern teams.

Product Avatar Image
RingCentral Events

963 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

Product Avatar Image
RingCentral Video

504 reviews

Modern messaging for modern teams

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RingCentral Contact Center

220 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

87 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

15 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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Star Rating

2107
764
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98

RingCentral Reviews

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Profile Name
Star Rating
2107
764
182
67
98
AS
Antonio S.
Operations Director at SkinMedica
08/10/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

RingCX Delivers Powerful Call Analytics and Full Customer Journey Visibility

|RingCX
RingCX is remarkable in helping contact center staff a comprehensive picture of customer journey through intelligent call analysis. I like the efficiency of RingCX in in giving agents access to different communication channels and tools, helping them to capture reliable information from the conversations. RingCX has outstanding flexibility, which accommodates different interactions from customers. The software balances outbound engagement, inbound support and different communication channels. Management team benefits from RingCX, where they get comprehensive visibility regarding agents activities and performance RingCX has strong analytical capabilities, and this helps us identify how customer calls were addressed.
SA
Silmo A.
Site Reliability Engineer at ITALCARD
08/10/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

RingCX Streamlines Customer Engagement with Smart Routing and Strong Agent Monitoring

|RingCX
RingCX is a determined solution that streamlines customer engagement and consolidates all communication with customers. The software introduced a call management approach like intelligent call routing, and this connects clients with specific customer support. I like the robust monitoring of agents and this includes analyzing the call center performance. RingCX has solid queue management strategies and this helps us address high volumes of customer requests. The software makes supervisors have an easy time to view the agents activities and their overall performance. The tool addresses distributed and remote teams and this makes all customer interactions to be successful. RingCX has smooth integration with CRM and this connects us with customer information for easy access
Hammad .
H
Hammad .
🎓 | Data Science Graduate | Machine Learning | Artificial Intelligence | Data Engineering | Python | Power Bi | SQL | Excel | SPSS
08/09/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Streamlines Calls but Needs Improved Complex Handling

|RingCentral AI Receptionist (AIR)
I like that RingCentral AI Receptionist (AIR) answers calls quickly and handles basic questions without needing someone to pick up every time, which saves us time. I mainly use the call answering and call routing features because they're useful for handling basic requests and connecting callers to the right person quickly. The initial setup was pretty easy and straightforward to configure, getting the basic call handling working.

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG